Employee details didn't migrate

Question

I have migrated our company from STP to Payroll app. The company details have transferred correctly but the employee details (1 employee) did not migrate at all. I cannot add pay runs without the employee details.  The app is asking for 'new employee' details but it is the current employee that I need.   I will appreciate some help with this.

Thank you.

Rav · Accepted Answer

Hi @Lindsay

Was this particular employee 'active' in the old STP app or terminated?

As @swakhlu01 . has mentioned, it could be related to missing/invalid information in their profile which may have caused a hiccup in the migration of their data. As the STP app is now retired I don't believe you'll have the ability to check their info in the old app anymore.

if you flick me a Private Message with your ABN, email address for your Payroll App account and the details of the employee that hasn't migrated over I'll see if I can get this looked at.

Cheers

Lindsay_10221874 · Accepted Answer

Completed some missing employee details and new pay runs worked.

Thank you.