Employee details didn't migrate
I have migrated our company from STP to Payroll app. The company details have transferred correctly but the employee details (1 employee) did not migrate at all. I cannot add pay runs without the employee details. The app is asking for 'new employee' details but it is the current employee that I need. I will appreciate some help with this.
Thank you.
Best Answers
-
Hi @Lindsay
Was this particular employee 'active' in the old STP app or terminated?
As @swakhlu01 . has mentioned, it could be related to missing/invalid information in their profile which may have caused a hiccup in the migration of their data. As the STP app is now retired I don't believe you'll have the ability to check their info in the old app anymore.
if you flick me a Private Message with your ABN, email address for your Payroll App account and the details of the employee that hasn't migrated over I'll see if I can get this looked at.
Cheers
Merry Christmas & Happy New Year everyone! 🎅🎆
I'm on leave from 23 December and back on deck again January 6th.
If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.
1 -
Completed some missing employee details and new pay runs worked.
Thank you.
0
Answers
-
In employee settings page in old STP app check if the TFN of employee is correct. The new payroll app is very sensitive to ATO registered details of employee - including TFN and State etc.
https://help.reckon.com/article/uz5x44p19d-reckon-payroll-app-adding-employees#tax
1 -
Thank you for your comments. I searched further and found the employee details had migrated, but, I assumed they hadn't because when I attempt to do a new pay run the app asks me for 'new employee' details. My employee does not appear. I see the comments about the sensitivity of Payroll app regarding employee details. I will look at the profile and see if any details are missing and try again the new pay run.
Thanks again.
0
Categories
- All Categories
- 6.8K Accounts Hosted
- 17 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 8 📢 Reckon Accounts Desktop - Announcements
- 1.5K Reckon Payroll
- 39 📢 Reckon Payroll - Announcements
- 15 Reckon Payroll Help Videos 🎥
- 30 Reckon Mate App
- 2.7K Reckon One
- 16 📢 Reckon One - Announcements
- 14 Reckon Invoices App
- 24 Reckon Insights
- 101 Reckon API
- 310 Point of Sale
- 1.9K Personal Plus and Home & Business
- 70 About Reckon Community