Employee details didn't migrate
I have migrated our company from STP to Payroll app. The company details have transferred correctly but the employee details (1 employee) did not migrate at all. I cannot add pay runs without the employee details. The app is asking for 'new employee' details but it is the current employee that I need. I will appreciate some help with this.
Thank you.
Best Answers
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Hi @Lindsay
Was this particular employee 'active' in the old STP app or terminated?
As @swakhlu01 . has mentioned, it could be related to missing/invalid information in their profile which may have caused a hiccup in the migration of their data. As the STP app is now retired I don't believe you'll have the ability to check their info in the old app anymore.
if you flick me a Private Message with your ABN, email address for your Payroll App account and the details of the employee that hasn't migrated over I'll see if I can get this looked at.
Cheers
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Completed some missing employee details and new pay runs worked.
Thank you.
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Answers
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In employee settings page in old STP app check if the TFN of employee is correct. The new payroll app is very sensitive to ATO registered details of employee - including TFN and State etc.
https://help.reckon.com/article/uz5x44p19d-reckon-payroll-app-adding-employees#tax
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Thank you for your comments. I searched further and found the employee details had migrated, but, I assumed they hadn't because when I attempt to do a new pay run the app asks me for 'new employee' details. My employee does not appear. I see the comments about the sensitivity of Payroll app regarding employee details. I will look at the profile and see if any details are missing and try again the new pay run.
Thanks again.
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