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Gross wages and PAYG incorrect in employees mygov account

CarolDCarolD Member Posts: 11

Hi, I have an ex employee who finished earlier this year. There were several issues with her pays throughout the year and I had to correct them in a convoluted way as she had overpaid herself and as Reckon will not let a negative PAYG paycheque be processed, I had to edit the actual pays done. Anyway, long story short, Reckon is now showing her annual gross and PAYG correctly. The last STP submission I did with the final adjustment, showed her YTD figures were correct with the ATO - but the amounts showing up in her mygov are the pre adjustment amounts. The submissions were submitted as replacement events and recorded as successful.

I'm not sure what else I can do - any suggestions greatly appreciated.

Will EOY finalisation perhaps correct this? I'm not a seasoned Reckon user, so not sure how it it all works.

Thanks :-)


  • ZappyZappy Accredited Partner Posts: 4,862 ✭✭✭

    Ring the ATO. No one here can help you

  • Kris_WilliamsKris_Williams Member Posts: 2,250 ✭✭✭✭

    Have you done a year end finalisation? You should be able to see the details of it before you submit

  • CarolDCarolD Member Posts: 11
    edited May 8

    Hi Kris, I wasn't sure if I could do part of the process without it committing fully. I can see the payment summary is correct in Reckon and it agrees with the last submitted STP for this employee. I also wondered if you can finalise an employee before the EOY - she's definitely not coming back.

  • ZappyZappy Accredited Partner Posts: 4,862 ✭✭✭

    Carold you dont need to finalise anyone prior to eofy.

  • Kris_WilliamsKris_Williams Member Posts: 2,250 ✭✭✭✭

    as you are referring to this current financial year and the figures are now correct I believe the year end finalisation will correct it all. I'm sure you can upload the finalisation and click on details to check the figures but not submit.

  • CarolDCarolD Member Posts: 11

    I thought it might just jolt the ATO end into having the right numbers, it's not something I'd normally consider but then Reckon does a lot of things I don't consider normal ...

  • CarolDCarolD Member Posts: 11

    It concerns me that the submissions done with the adjustments/corrections haven't corrected the ATO end. I think I'll call the ATO and see what they have to say.

  • RavRav Administrator Posts: 11,935 Community Manager

    Hi @CarolD

    Sorry I just replied to a separate thread you created prior to seeing this one however just to reiterate what Kris has mentioned above,

    If the employee's balances in your Reckon software are correct then when you send through an EOFY finalisation for this employee it will overwrite any and all previous balances that the ATO currently hold for the employee for the respective financial year.

  • CarolDCarolD Member Posts: 11

    Thanks Rav - I can't work out why the last STP submission I made with this employee hasn't updated her income and tax at the ATO end. When I look at the details of that STP report the figures are correct - but apparently they haven't flowed through to the employees personal mygov figures.

  • ZappyZappy Accredited Partner Posts: 4,862 ✭✭✭

    Its why I suggested ringing ATO

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