Yodlee Not Reauthenticating Bank Feeds

Julian1961
Julian1961 Member Posts: 22 Reckoner Reckoner
in Reckon One

The Bank Feed Management page in Reckon One is asking me to re-authenticate my Yodlee bank feeds. When I do that it just gets stuck (an endless spinning circle) and eventually ends up logging me out of Reckon One altogether. This happens on Chrome, Edge and Firefox. Is this a known fault, and is there a solution?

Answers

  • Julian1961
    Julian1961 Member Posts: 22 Reckoner Reckoner

    Any suggestions, Rav?

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,341 Reckon Community Manager Community Manager

    Hey @Julian1961

    I haven't come across this sorry but certainly doesn't sound ideal. I'd definitely recommend getting in touch with our tech support team so we can take a closer look at this.

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  • Julian1961
    Julian1961 Member Posts: 22 Reckoner Reckoner

    I have sent two requests via email but nobody has got back to me. Is there a phone number I can call?

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,341 Reckon Community Manager Community Manager

    Hmm sorry to hear that, have you been given a case number at all? If so shoot it over and I'll see if I can chase it up.

    But yes Reckon One does have a phone based tech support team on 1300 756 663

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  • Julian1961
    Julian1961 Member Posts: 22 Reckoner Reckoner

    Hi Rav,

    Thanks for that. No I haven't been given a case number, but I've tried to lodge two support tickets without success.

    Kind regards,

    Julian.

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