My EOFY balances are incorrect

Options
System
System Member Posts: 239 Moderator Moderator
edited January 3 in Reckon Payroll 🚀
This discussion was created from comments split from: How to correct the gross pay amount at EOY in Reckon Payroll App.

Comments

  • Millenico
    Millenico Member Posts: 6
    Options

    Please Help! I have the exact same problem as above. My EOFY for 2 of my employees gross earnings and payg amounts is out by about $40.00 and I need to amend asap! Please tell me how o do this ?

  • Millenico
    Millenico Member Posts: 6
    Options

    Now my total gross and tax withheld has doubled ! I know exactly the correct amount it should be in each case. How can I over type or correct the amounts displayed ??????

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,566 Community Manager Community Manager
    Options

    Hi @Millenico

    I'll need some more specific information on what's happening for you and how its occurred so we can look at what/how to solve it.

    When it comes to the two employees that have balances that aren't correct, what is different about them? ie. have you used any custom earning items for them in their pay runs?

    Are the balances that appear in the EOFY finalisation over or below what you're expecting AND more importantly have you checked their pay runs along with their Pay Summary/initial YTD?

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Millenico
    Millenico Member Posts: 6
    Options

    Both ordinary items 40hr / week. I made the adjustments in 21-22 Pay summary or each employee.... But it seems to have ADDED (or almost doubled the amount).

    Example : I need the gross amount to be $59596.28 but the amount in PaySummary for 21-22 for this employee is showing $114,769.49

    And the tax amount should only be $11955.00 but its now reading as $23033.00

    Super should only be $5959.56 but now reading $11476.86

    What did I do wrong? Help!

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,566 Community Manager Community Manager
    edited July 2022
    Options

    The balances you see in the Pay Summary are made up of all of the pay runs you've created that are marked as paid PLUS any initial Year to Date balances you entered for the employee.

    The Pay Summary currently does not show any RESC components that you've paid eg. salary sacrifice and/or additional super paid over the default rate.

    There's more info in the post linked below on understanding the Pay Summary balances in the Payroll App -


    You've mentioned that you made adjustments, can you step me through the process on how you went about doing that.

    Also, have you checked the pay runs themselves ie. what do the pay runs that you've created and marked as paid add up to? Do they show the correct figures for what they should be? I get the feeling that you've maybe created the pay runs but you also have the same or similar balance in the initial YTD for the employee(s) which is inflating their figures.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.