Opening Incorrect file

Veronica
Veronica Member Posts: 7 ✭
in Payroll Premier

When I open version 22/23 it opens with an older file from 2 years ago. How can I open the program with the correct data file, without having to perform a restore data each time.

Thanks for your help

Veronica

Comments

  • Veronica
    Veronica Member Posts: 7 ✭

    Hi

    Please note I haven't had a reply to my post as yet. Could you please reply asap so I can rectify the issue. Thanks

  • Datarec_ReckonLtd
    Datarec_ReckonLtd Reckon Staff Posts: 980 Reckon Staff

    Hi Veronica,


    It would be useful to identify and locate all the QPW data file on your computer along with their respective folder locations.

    Example: C:\QPROLLV30\DATA or C:\QPROLLV31\DATA

    Ensure that you are opening the correct data file from the correct folder location.

    It should not be necessary to 'restore a backup file'.


    Once you have identified the correct folder location and data file you can either:

    a) Rename the older data files

    b) Move the older the data files off your computer, such as moving them to an external hard disk or USB drive


    If you require assistance with that process, give the Technical Support Team a call.

    Regards,

    Reckon Data Recovery Team

    Data Services Tip - Try this first before requesting a data service

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