Wrong ABN

michael_10744735
michael_10744735 Member Posts: 8 Novice Member Novice Member
edited January 3 in Reckon Payroll

Hi

Ive just realised I entered a incorrect ABN

and have sent off some payroll and a Eofy

is it possible to wipe everything and let me start fresh. If not what process do I need to take

thanks

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi Michael,

    Is it the GST branch number OR the ABN itself that has been incorrectly registered?

    More importantly, have the submissions that you've sent through under this incorrect ABN been successful? ie. do they show a 'Success' status message in the STP tab on the Pay Run screen?

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • michael_10744735
    michael_10744735 Member Posts: 8 Novice Member Novice Member

    Hi Rav

    No I’ve got the ABN wrong. And yes they say Success

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Thanks for that Michael.

    Ok the first thing you'll need to do is bring all of the balances that you've sent to the ATO so far for this incorrect ABN back down to zero.

    You can do this by creating a new EOFY finalisation and using the 'Set all balances to zero' toggle and send it through like you would a normal submission.

    If you've sent through submissions under this ABN over different financial years eg. 2021/22, 2022/23 etc ensure that you do this for each of the financial years as well.


    Once that is done let me know and I'll need to get our devs to take a look at what can be done on our end to hopefully free up your account.

    Can you let me know the incorrect ABN that you've registered to your Payroll App account.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • michael_10744735
    michael_10744735 Member Posts: 8 Novice Member Novice Member

    Hi Rav

    ive sent off the 0.00 balance Eofy

    the current incorrect abn is

    99 451 941 406

    it needs to be this abn

    81 080 944 234

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Ok I've gone ahead and put this together into a case and sent it over to my dev team to see what options there are to remove this ABN from your existing account.

    I'll need to wait to hear back from them on this and I'll keep you posted as soon as I do.

    Cheers

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • michael_10744735
    michael_10744735 Member Posts: 8 Novice Member Novice Member

    Hi Rav

    Thanks hope to hear from you soon

  • michael_10744735
    michael_10744735 Member Posts: 8 Novice Member Novice Member

    Hi Rav

    just checking in as I haven’t heard anything back yet any information would be great

    thanks

    michael

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Apologies Michael, been pretty under the weather the last few days so was out of the office.

    Let me chase up the devs to see where things are at as its been a fair few days now since I sent it over.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hey Michael

    The devs have just got back to me in the last few minutes saying they've completed the changeover.

    • When you've got a chance can you please logout of your Payroll App account (use the Logout option) and then close the app down in full ie. swipe it away from any other apps currently running on your phone.
    • Once that is done, reopen the app and login.
    • Check the ABN details and any other info just to ensure everything is correct.


    Let me know how you get on.

    Cheers

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • michael_10744735
    michael_10744735 Member Posts: 8 Novice Member Novice Member

    Hi Rav

    i just tried to login and it’s asking if I want to migrate a previous business over to the new app and when i do that it say the ABN and Branch number is already registered. Which it was with the previous app and when I changed to the new app it didn’t register hence why I started fresh and got it wrong.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Give it another go now please @michael

    It should let you through but let me know if you have into any further trouble.

    Cheers

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • michael_10744735
    michael_10744735 Member Posts: 8 Novice Member Novice Member

    Hi Rav

    just logged in and it’s all good now. Thanks for getting it sorted for me

    Michael

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    No thank you for being so patient while we got all that straightened out, apologies again that it took so long.

    Cheers

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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