Log in error and email address validation error

Stuart Charlton
Stuart Charlton Member Posts: 10 Reckoner Reckoner
in Accounts Hosted

Hi,

My Accountant has been trying to log in to our file and has tried too many attempts. I (User) opened my browser and clicked my Reckon shortcut and it took me to a "Validate email" page which asked me for the email address associated with the Username. As I did not know the username the accountant uses, I entered my email address (which is also associated with the Admin user), and it said it was not valid.

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I returned to the Reckon log in page and entered my password and received the following

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How do I log in as the Administrator and reset the passwords or do I have to go through the Forgotten password link even though I know the password?

Thank you.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi Stuart,

    Since the account is now locked so you'll need to go through the password reset process in order to regain access. Use the 'Forgot Password' link on the page and follow the prompts.

    Are you the admin or a user? Are you using your own Hosted user name/user ID to login to the service?

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Stuart Charlton
    Stuart Charlton Member Posts: 10 Reckoner Reckoner

    Hi Rav,

    Thank you. I have used the Forgotten Password link and that has worked. Reckon have sent me a new Username to log into the main screen (Lauch Accounts or Control Panel).

    Can you change the password they have sent in the Control Panel, or do I have to continue using the one they have sent?

    I log in as a user for my day to day work but log in as the Admin for other functions - so effectively have two log ins.

    Regards,

    Stuart

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Good to hear its sorted Stuart 👍

    Can you change the password they have sent in the Control Panel, or do I have to continue using the one they have sent?

    Yes indeed, passwords can be changed within the control panel and I'll link a guide below which outlines how step by step

    https://community.reckon.com/discussion/8004703/how-to-change-a-user-password-in-reckon-accounts-hosted


    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Stuart Charlton
    Stuart Charlton Member Posts: 10 Reckoner Reckoner

    Thank you very much for your assistance - greatly appreciated.

    Regards, Stuart

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