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Tanyajones
Tanyajones Member Posts: 1 ✭
in Accounts Hosted

i have done all the trying to get username and it says sending to my email, but nothing appears, i only have 1 email for this account and also only myself and accountant using this account, so please fix i am sick of being run around in circles and not being able to get my accounts done is frustrating, more warning should of been given before the change.

Answers

  • Datarec_ReckonLtd
    Datarec_ReckonLtd Reckon Staff Posts: 979 Reckon Staff

    Hi @Tanyajones

    If you have not yet contacted the Hosted Technical Support Team and still require assistance with determining your username, please contact the Hosted Technical Support Team.

    Provide them with:

    Your Company Name: _______

    Your Hosted User ID: ________

    Email Address: ___________ (one that you believe is linked to the Hosted User ID that you normally used to login to the Hosted platform)

    They can then confirm whether that email address is linked to that Hosted User ID and if not, then assist you further.

    Technical support

    1300 756 663

    Mon – Fri: 9am – 6pm

    Sat – Sun: 9am – 4pm

    Accounts Hosted


    Customer service

    1800 732 566

    Mon – Fri: 8.30am – 6pm

    Reckon Accounts Hosted

    Regards,

    Reckon Data Recovery Team

    Data Services Tip - Try this first before requesting a data service

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