PAYG screwed up after update
Hi, I updated the app this morning (V6.0.99) and now the PAYG sections is playing up. It is showing the tax on $1330 wages as $969.
When I go in and change custom tax amount then hit done it just goes back to the wrong amount. I’ts doing this with all employees.
Thanks
Alexis
Answers
-
Hi Alexis
What is the tax scale for this employee set to in their profile?
Is this a regular pay run that you process for this employee? If so, what is the tax amount that is calculated in a previous pay run that you've created prior?
Merry Christmas & Happy New Year everyone! 🎅🎆
I'm on leave from 23 December and back on deck again January 6th.
If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.
0 -
It is set on ‘Tax free threshold claimed’ for all employees. Yes this is the same amount as the previous week. Tax was $323 then.
0 -
Thanks Alexis
I'm no expert on the tax calculation end of things so I'll get a bit more info around this from our app devs. Will come back to you.
Merry Christmas & Happy New Year everyone! 🎅🎆
I'm on leave from 23 December and back on deck again January 6th.
If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.
0 -
My main issue is it won’t allow me to change the amount
0 -
Hi Alexis,
Our teams are working on this right now and I'm hoping to receive confirmation of resolution from them very soon. Stay tuned to the announcement linked below and I'll be posting further updates there as soon as they come to hand as well -
Merry Christmas & Happy New Year everyone! 🎅🎆
I'm on leave from 23 December and back on deck again January 6th.
If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.
1 -
Thanks very much Rav
0 -
Hi Alexis
Just wanted to let you know that the display issue affecting the tax withheld field in the pay run creation screen has now been resolved. Info linked below.
Merry Christmas & Happy New Year everyone! 🎅🎆
I'm on leave from 23 December and back on deck again January 6th.
If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.
0
Categories
- All Categories
- 6.8K Accounts Hosted
- 17 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 8 📢 Reckon Accounts Desktop - Announcements
- 1.5K Reckon Payroll
- 39 📢 Reckon Payroll - Announcements
- 15 Reckon Payroll Help Videos 🎥
- 30 Reckon Mate App
- 2.7K Reckon One
- 16 📢 Reckon One - Announcements
- 14 Reckon Invoices App
- 24 Reckon Insights
- 101 Reckon API
- 310 Point of Sale
- 1.9K Personal Plus and Home & Business
- 70 About Reckon Community