PAYG screwed up after update

Alexis_8205419
Alexis_8205419 Member Posts: 48 Reckoner Reckoner
edited January 3 in Reckon Payroll

Hi, I updated the app this morning (V6.0.99) and now the PAYG sections is playing up. It is showing the tax on $1330 wages as $969.

When I go in and change custom tax amount then hit done it just goes back to the wrong amount. I’ts doing this with all employees.

Thanks

Alexis

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Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited March 2023

    Hi Alexis

    What is the tax scale for this employee set to in their profile?


    Is this a regular pay run that you process for this employee? If so, what is the tax amount that is calculated in a previous pay run that you've created prior?

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Alexis_8205419
    Alexis_8205419 Member Posts: 48 Reckoner Reckoner

    It is set on ‘Tax free threshold claimed’ for all employees. Yes this is the same amount as the previous week. Tax was $323 then.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Thanks Alexis

    I'm no expert on the tax calculation end of things so I'll get a bit more info around this from our app devs. Will come back to you.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Alexis_8205419
    Alexis_8205419 Member Posts: 48 Reckoner Reckoner

    My main issue is it won’t allow me to change the amount

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi Alexis,

    Our teams are working on this right now and I'm hoping to receive confirmation of resolution from them very soon. Stay tuned to the announcement linked below and I'll be posting further updates there as soon as they come to hand as well -

    https://community.reckon.com/discussion/8033138/incorrect-tax-display-in-pay-run-creation-screen-payroll-app-web


    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Alexis_8205419
    Alexis_8205419 Member Posts: 48 Reckoner Reckoner

    Thanks very much Rav

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited March 2023

    Hi Alexis

    Just wanted to let you know that the display issue affecting the tax withheld field in the pay run creation screen has now been resolved. Info linked below.

    https://community.reckon.com/discussion/comment/20635468#Comment_20635468


    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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