Upgrading to premium - Something went wrong

System

This discussion was created from comments split from: Frequently Asked Questions - Payroll App Basic plan is retiring.

jan_10865453

Cannot upgrade before end of April to get half price. Keep getting error message -

Something went wrong. We can't complete your request. Reload the page or logout if issue persists

Rav

https://community.reckon.com/discussion/comment/20635719#Comment_20635719

Hi Jan

Sorry to hear you've been having trouble getting upgraded, there could be a few reasons for this -

Are you signed into your app store account on your phone? ie. if you are using an Apple device, are you signed in to the App Store with your Apple ID or if you are using an Android device, are you signed into the Google Play Store with your Google account?

Secondly, do you have a valid payment method added to your respective app store account prior to attempting the upgrade?

If no to either the above, you'll need to do that first prior to attempting the upgrade.

Finally, are you on the latest version of the Payroll App? Its best to ensure you have the latest version installed and you can download any available updates from your app store.

There's more info in the guide linked below -

https://community.reckon.com/discussion/8033132/key-tips-for-upgrading-to-the-premium-plan-reckon-payroll-app

Let me know how you get on

Cheers