Basic app won't let me upgrade to premium.

Doug Tomic
Doug Tomic Member Posts: 7 ✭
in Reckon Payroll App

Basic app won't let me upgrade to premium. I get a message saying in-app purchases not allowed. How do I upgrade and still get the 50% discount?

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Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,705 Community Manager Community Manager

    Hi @Doug Tomic

    I've just done a search and it looks like that is a message coming from your Apple account when there is a purchase control or parental lock in place to prevent purchases on the App Store.

    You'll need to review any restrictions that are in place on your Apple account and remove them so that the upgrade can be processed. I've linked an article I found on Apple's site below that has a bit more info -

    https://support.apple.com/en-au/HT204396


  • Doug Tomic
    Doug Tomic Member Posts: 7 ✭

    I can’t turn off the in-app purchase restriction. Is there another way to get the upgrade?

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,705 Community Manager Community Manager

    Hi @Doug Tomic

    At this stage the Payroll App's purchase process and billing is handled directly through the respective app store only so unfortunately there is no other way to faciliate the upgrade.

    A potential workaround could be that you purchase an Apple App Store gift card from a retailer such as Coles or Woolies then redeem it on your App Store so that the monthly purchase price for the app's premium plan subscription is taken off the credit balance rather than a credit card. With that said, I can't say for sure whether you'd still need to remove any purchase restrictions you have in place on your Apple account in order for that to work.

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