PAYG withholding is calculating incorrectly on a termination payment - Reckon One.

Good afternoon.
I am trying to process a final pay for an employee who has resigned. Unfortunately she has worked for 1 day in the payroll cycle (fortnightly).
My final wages & allowances figures are all coming through ok for the one day she worked in the pay cycle. But when I go to include the payout for her annual leave, all of a sudden, the system goes haywire & tells me that the PAYG withholding on the payment is $3,400, which based on her circumstances means she's getting a negative pay!
She only has 8 hours of annual leave + the 0.6 odd that she accrues for the one day she works in the fortnight. No matter what I do, I can't seem to fix the issue!
Has anyone else had a similar issue & can provide me with a solution????
Answers
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Hi Zandra
This sounds a tad strange but it's hard to say the cause without taking a closer look at your setup. If give our technical support team a call on 1300 756 663 one of our technicians can check this out for you
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