2 bank accounts but can only use one

I am new here,,,,so this is my first post.....excuse me if I stuff up in any way.

We have 2 share portfolios...1 for my wife and one for myself.... have been operational since the year 2000 using Reckon all these years

More recently we changed to Self Wealth for our share trading. Previously all trading and dividends was through the NAB...it is now ANZ. I successfully opened a new bank account in Quicken for my wife but cannot do so for myself. I have sought help through the support line....but without being critical.....have not been able to achieve sucess.

I believe if I could set up 2 bank accounts for my wife I should be able to do so for myself