Failed to create pay run

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System
System Member Posts: 249 Moderator Moderator
edited January 3 in Reckon Payroll 🚀
This discussion was created from comments split from: Failed to create pay run.

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  • Mais
    Mais Member Posts: 8
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    I am experiencing the same problem, is there a solution to this problem. I have not changed my employee information since completing the last successful pay run.

    Thank-you

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,032 Community Manager Community Manager
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    Hi @Mais

    Are you on the latest version of the Payroll App? The current version is v6.2.15, can I get you to please check your app store for any available updates to install.

    Once you're on the latest version, please delete that particular pay run and recreate it. Does the same issue continue after this?

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  • Mais
    Mais Member Posts: 8
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    Hi Rav,


    It says it is Version 2.24.19. On an android device.

  • Mais
    Mais Member Posts: 8
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    Hi Rav,

    It now says Version 6.2.15. And I was able to create the pay run. Thanks.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,032 Community Manager Community Manager
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    Good stuff, glad you were able to get that sorted @Mais 😊

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.