Failed to create pay run

System
System Member Posts: 259 Moderator Moderator
edited January 3 in Reckon Payroll
This discussion was created from comments split from: Failed to create pay run.

Comments

  • Mais
    Mais Member Posts: 8 Novice Member Novice Member

    I am experiencing the same problem, is there a solution to this problem. I have not changed my employee information since completing the last successful pay run.

    Thank-you

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @Mais

    Are you on the latest version of the Payroll App? The current version is v6.2.15, can I get you to please check your app store for any available updates to install.

    Once you're on the latest version, please delete that particular pay run and recreate it. Does the same issue continue after this?

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Mais
    Mais Member Posts: 8 Novice Member Novice Member

    Hi Rav,


    It says it is Version 2.24.19. On an android device.

  • Mais
    Mais Member Posts: 8 Novice Member Novice Member

    Hi Rav,

    It now says Version 6.2.15. And I was able to create the pay run. Thanks.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Good stuff, glad you were able to get that sorted @Mais 😊

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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