Failed to create pay run

System
System Member Posts: 225 Moderator Moderator
in Reckon Payroll App & Web
This discussion was created from comments split from: Failed to create pay run.

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  • Mais
    Mais Member Posts: 8 ✭

    I am experiencing the same problem, is there a solution to this problem. I have not changed my employee information since completing the last successful pay run.

    Thank-you

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,087 Community Manager Community Manager

    Hi @Mais

    Are you on the latest version of the Payroll App? The current version is v6.2.15, can I get you to please check your app store for any available updates to install.

    Once you're on the latest version, please delete that particular pay run and recreate it. Does the same issue continue after this?

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  • Mais
    Mais Member Posts: 8 ✭

    Hi Rav,


    It says it is Version 2.24.19. On an android device.

  • Mais
    Mais Member Posts: 8 ✭

    Hi Rav,

    It now says Version 6.2.15. And I was able to create the pay run. Thanks.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,087 Community Manager Community Manager

    Good stuff, glad you were able to get that sorted @Mais 😊

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