Failed to create pay run

Options
System
System Member Posts: 235 Moderator Moderator
edited January 3 in Reckon Payroll 🚀
This discussion was created from comments split from: Failed to create pay run.

Comments

  • Mais
    Mais Member Posts: 8 ✭
    Options

    I am experiencing the same problem, is there a solution to this problem. I have not changed my employee information since completing the last successful pay run.

    Thank-you

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,427 Community Manager Community Manager
    Options

    Hi @Mais

    Are you on the latest version of the Payroll App? The current version is v6.2.15, can I get you to please check your app store for any available updates to install.

    Once you're on the latest version, please delete that particular pay run and recreate it. Does the same issue continue after this?

    ℹī¸ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Mais
    Mais Member Posts: 8 ✭
    Options

    Hi Rav,


    It says it is Version 2.24.19. On an android device.

  • Mais
    Mais Member Posts: 8 ✭
    Options

    Hi Rav,

    It now says Version 6.2.15. And I was able to create the pay run. Thanks.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,427 Community Manager Community Manager
    Options

    Good stuff, glad you were able to get that sorted @Mais 😊

    ℹī¸ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

Categories