Payee Record Count must be equal to the number of children (PAYEVNTEMP)


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I'm receiving the same error. What is the fix for this?
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The error is coming up on my weekly payroll not the EOY file.
It has happened last week and has happened again on the file I sent 30 mins ago.
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Hi @KirstyD
We're on a bit of a fact finding missing with this error message, at the moment we're trying to narrow down commonalities that could be contributing to this.
Can you take a look at the STP Export window in Reckon Accounts (example below)...
.. and compare it with the employees that appear in the STP submission in GovConnect (example below). Is there an employee missing when comparing the two?
If there is an employee missing ➡ can you please create the STP .json file with ONLY that employee selected in Reckon Accounts and then upload that file to GovConnect. Is the employee still missing in GovConnect after doing so?
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1 employee is missing. this employee is only being paid Long Service Leave. When I try and create a new STP file it won't load in Gov Connect. I select the file from the Q;drive but it does not load.
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Thanks @KirstyD
I'd like to get this over to our dev team to take a closer look but I'll need a bit more info as well if that's ok.
I'm going to send through a secure file request to the email address that your Community account is registered under with full details of what we're looking for to investigate.
Really appreciate your help with this, look out for an email coming through shortly 😊
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We are having the same issue in two companies, has there been a fix yet?
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Hi @KirstyD & @Amanda Joy
We've been able to narrow down the cause of this error along with a current workaround for you to use as a solution. Check out the article linked below -
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Is another option to continue to get the error when lodging but then once the issue is fixed the next STP file which is sent will send the correct data through and all data will be correct?
Thanks
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Yes I believe so as YTD figures are sent with each submission
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Hello,
What can I do about a terminated employee who is only being paid their leave accruals, not coming up in the STP for final event. I don't think it will work in the next pay run.
Has there been a fix for this yet?
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Thanks Rav, but how do we then reconcile with the bank by being out by the 0.01?
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Enter the .01 to bank charges as either a deposit or cheque, whatever you need to make it balance
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Hi Rav, any luck with this error yet? Thanks Kirsty
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Hi Rav,
In my case, I identified the offending employee as one who had been re-employeed. I am not sure if this will help others, but there you go.
Chris Mack
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Awesome, thanks @Chris McDonnell 👍
@KirstyD apologies for missing your earlier reply above. The current workaround from the article linked above still applies for now however to give you an update, it looks like our team is getting pretty close to a fix for this (and a couple of other issues) and once testing is complete we'll be rolling this out. More info on this will be coming soon so stay tuned.
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Hi all
Just wanted to loop back on this to let you know Reckon Accounts Desktop 2023 has a new update which fixes this issue along with a few other bugs.
Check out more info on this in the new announcement linked below -
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How about Reckon Hosted? Is this close to being fixed?
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