Payee Record Count must be equal to the number of children (PAYEVNTEMP)

System

This discussion was created from comments split from: STP Finalise Year (Phase 2).

KirstyD

I'm receiving the same error. What is the fix for this?

Rav

Hi @KirstyD

In the first instance, can you please recreate the STP .json file again and send it through GovConnect.

Once the submission has been processed, confirm if its successful.

KirstyD

The error is coming up on my weekly payroll not the EOY file.

It has happened last week and has happened again on the file I sent 30 mins ago.

Rav

Hi @KirstyD

We're on a bit of a fact finding missing with this error message, at the moment we're trying to narrow down commonalities that could be contributing to this.

Can you take a look at the STP Export window in Reckon Accounts (example below)...

.. and compare it with the employees that appear in the STP submission in GovConnect (example below). Is there an employee missing when comparing the two?

If there is an employee missing ➡ can you please create the STP .json file with ONLY that employee selected in Reckon Accounts and then upload that file to GovConnect. Is the employee still missing in GovConnect after doing so?

KirstyD

1 employee is missing. this employee is only being paid Long Service Leave. When I try and create a new STP file it won't load in Gov Connect. I select the file from the Q;drive but it does not load.

Rav

Thanks @KirstyD

I'd like to get this over to our dev team to take a closer look but I'll need a bit more info as well if that's ok.

I'm going to send through a secure file request to the email address that your Community account is registered under with full details of what we're looking for to investigate.

Really appreciate your help with this, look out for an email coming through shortly 😊

Amanda Joy

We are having the same issue in two companies, has there been a fix yet?

Rav

Hi @KirstyD & @Amanda Joy

We've been able to narrow down the cause of this error along with a current workaround for you to use as a solution. Check out the article linked below -

https://community.reckon.com/discussion/8033764/payee-record-count-must-be-equal-to-the-number-of-children-payevntemp

KirstyD

Is another option to continue to get the error when lodging but then once the issue is fixed the next STP file which is sent will send the correct data through and all data will be correct?

Thanks

Kris_Williams

Yes I believe so as YTD figures are sent with each submission

AdrianaM

Hello,

What can I do about a terminated employee who is only being paid their leave accruals, not coming up in the STP for final event. I don't think it will work in the next pay run.

Has there been a fix for this yet?

Rav

Hi @AdrianaM

In the case of a terminated employee(s), I'd recommend using the workaround outlined in the article linked above.

AdrianaM

Thanks Rav, but how do we then reconcile with the bank by being out by the 0.01?

Kris_Williams

Enter the .01 to bank charges as either a deposit or cheque, whatever you need to make it balance

KirstyD

Hi Rav, any luck with this error yet? Thanks Kirsty

Chris McDonnell_6651373

Hi Rav,

In my case, I identified the offending employee as one who had been re-employeed. I am not sure if this will help others, but there you go.

Chris Mack

Rav

Awesome, thanks @Chris McDonnell 👍

@KirstyD apologies for missing your earlier reply above. The current workaround from the article linked above still applies for now however to give you an update, it looks like our team is getting pretty close to a fix for this (and a couple of other issues) and once testing is complete we'll be rolling this out. More info on this will be coming soon so stay tuned.

Rav

Hi all

Just wanted to loop back on this to let you know Reckon Accounts Desktop 2023 has a new update which fixes this issue along with a few other bugs.

Check out more info on this in the new announcement linked below -

https://community.reckon.com/discussion/8034109/important-info-for-reckon-accounts-2023-desktop-bug-fixes

KirstyD

How about Reckon Hosted? Is this close to being fixed?

Rav

Sorry, I only included in the info for Reckon Accounts Desktop above as this post was created in the category for it but yes the good news is that its also fixed in Hosted, specific info on that HERE.