Payee Record Count must be equal to the number of children (PAYEVNTEMP)

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System
System Member Posts: 233 Moderator Moderator
This discussion was created from comments split from: STP Finalise Year (Phase 2).

Comments

  • KirstyD
    KirstyD Member Posts: 16
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    I'm receiving the same error. What is the fix for this?

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,386 Community Manager Community Manager
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    Hi @KirstyD

    In the first instance, can you please recreate the STP .json file again and send it through GovConnect.

    Once the submission has been processed, confirm if its successful.


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  • KirstyD
    KirstyD Member Posts: 16
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    The error is coming up on my weekly payroll not the EOY file.

    It has happened last week and has happened again on the file I sent 30 mins ago.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,386 Community Manager Community Manager
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    Hi @KirstyD

    We're on a bit of a fact finding missing with this error message, at the moment we're trying to narrow down commonalities that could be contributing to this.

    Can you take a look at the STP Export window in Reckon Accounts (example below)...


    .. and compare it with the employees that appear in the STP submission in GovConnect (example below). Is there an employee missing when comparing the two?


    If there is an employee missing ➡ can you please create the STP .json file with ONLY that employee selected in Reckon Accounts and then upload that file to GovConnect. Is the employee still missing in GovConnect after doing so?


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  • KirstyD
    KirstyD Member Posts: 16
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    1 employee is missing. this employee is only being paid Long Service Leave. When I try and create a new STP file it won't load in Gov Connect. I select the file from the Q;drive but it does not load.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,386 Community Manager Community Manager
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    Thanks @KirstyD

    I'd like to get this over to our dev team to take a closer look but I'll need a bit more info as well if that's ok.

    I'm going to send through a secure file request to the email address that your Community account is registered under with full details of what we're looking for to investigate.


    Really appreciate your help with this, look out for an email coming through shortly 😊


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  • Amanda Joy
    Amanda Joy Member Posts: 3
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    We are having the same issue in two companies, has there been a fix yet?

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,386 Community Manager Community Manager
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    Hi @KirstyD & @Amanda Joy

    We've been able to narrow down the cause of this error along with a current workaround for you to use as a solution. Check out the article linked below -



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  • KirstyD
    KirstyD Member Posts: 16
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    Is another option to continue to get the error when lodging but then once the issue is fixed the next STP file which is sent will send the correct data through and all data will be correct?

    Thanks

  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Yes I believe so as YTD figures are sent with each submission

  • AdrianaM
    AdrianaM Member Posts: 12
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    Hello,


    What can I do about a terminated employee who is only being paid their leave accruals, not coming up in the STP for final event. I don't think it will work in the next pay run.

    Has there been a fix for this yet?

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,386 Community Manager Community Manager
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    Hi @AdrianaM

    In the case of a terminated employee(s), I'd recommend using the workaround outlined in the article linked above.


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  • AdrianaM
    AdrianaM Member Posts: 12
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    Thanks Rav, but how do we then reconcile with the bank by being out by the 0.01?

  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Enter the .01 to bank charges as either a deposit or cheque, whatever you need to make it balance

  • KirstyD
    KirstyD Member Posts: 16
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    Hi Rav, any luck with this error yet? Thanks Kirsty

  • Chris McDonnell_6651373
    Chris McDonnell_6651373 Member Posts: 2
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    Hi Rav,

    In my case, I identified the offending employee as one who had been re-employeed. I am not sure if this will help others, but there you go.


    Chris Mack

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,386 Community Manager Community Manager
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    Awesome, thanks @Chris McDonnell 👍


    @KirstyD apologies for missing your earlier reply above. The current workaround from the article linked above still applies for now however to give you an update, it looks like our team is getting pretty close to a fix for this (and a couple of other issues) and once testing is complete we'll be rolling this out. More info on this will be coming soon so stay tuned.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,386 Community Manager Community Manager
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    Hi all

    Just wanted to loop back on this to let you know Reckon Accounts Desktop 2023 has a new update which fixes this issue along with a few other bugs.

    Check out more info on this in the new announcement linked below -



    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • KirstyD
    KirstyD Member Posts: 16
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    How about Reckon Hosted? Is this close to being fixed?

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,386 Community Manager Community Manager
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    Sorry, I only included in the info for Reckon Accounts Desktop above as this post was created in the category for it but yes the good news is that its also fixed in Hosted, specific info on that HERE.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.