Issue with running payrun after completing payroll upgrade

bb_reckon
bb_reckon Member Posts: 3 Novice Member Novice Member
in Reckon Payroll

Hi,

I'm unable to edit payslip for individual employees in the upgraded payroll - the right hand pop-up comes up blank when I click the edit button.

Also, in the "employees" tab, some of the employee details cannot be viewed and gives an error message:

image.png

Can someone from the reckon team look into this?

I sent message through the supposedly "live" chat - there's no response.

Tagged:

Answers

  • adam_zafra
    adam_zafra Member Posts: 3 Novice Member Novice Member
    edited September 2023

    Hi @bb_reckon

    I also reported this issue. Please see latest advice from Reckon - https://community.reckon.com/discussion/8034194/500-server-error-blank-screen-when-editing-a-pay-run-reckon-payroll-5-september#latest

    Solution still pending as I understand.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @bb_reckon

    You have already seen from Adam's post above, however this issue has been resolved and things should be back to normal.

    Sing out if you're still having any trouble with accessing Reckon Payroll.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • bb_reckon
    bb_reckon Member Posts: 3 Novice Member Novice Member

    Thanks @adam_zafra

    Hi @Rav , the payrun is fixed now.

    Then I find another glitch tyring to log in, then trying to update employee details also comes up with multiple glitch.

    Did no one test the product before release?

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    What are the 'multiple glitches' you're experiencing when trying to update your employee details?

    Are you encountering an error message? If so what is it?

    If you have a screenshot of it, that would be great.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • bb_reckon
    bb_reckon Member Posts: 3 Novice Member Novice Member
    image.png
    image.png
    image.png

    It hasn't been a good experience so far.

Categories