Can't "Go to payroll" for uncompleted clients

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Mavis Xu
Mavis Xu Member Posts: 29 ✭
in Reckon Payroll 🚀

Hi~

I'm going to help our clients to upgrade from STP Phase 1 to Phase 2.

However, from yesterday, when I clicked "Go to payroll" button, always loading to the screen blow, even change to other account to sign in, still couldn't proceed.

Can you help to check what's going on there? Is that Reckon system maintenance problem or we need to fix anything... Thank you in advance.

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Answers

  • MJV_10433200
    MJV_10433200 Member Posts: 18 ✭
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    any solution here? im having the same issue

  • Iri Wijaya
    Iri Wijaya Member Posts: 25 ✭
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    Hi @Rav and Reckon Support team, I am also having the same issue today. Please advise.

    This must just happen rather recently, since when I took a peek last week into the STP 2 registration, I didn't encounter this error message.

  • Iri Wijaya
    Iri Wijaya Member Posts: 25 ✭
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    FYI, I am on Reckon One subscription

  • Iri Wijaya
    Iri Wijaya Member Posts: 25 ✭
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    Hi everyone, just an update that looks like the issue can be fixed by updating your GST branch on your Book Settings.

  • Mavis Xu
    Mavis Xu Member Posts: 29 ✭
    edited September 2023
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    Thanks Iri.

    @MJV_10433200, just tried to edit the Branch No, then it worked. You can try.

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 159 Reckon Staff
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    Morning Mavis

    Thanks for reaching out to community.

    Regarding the error message, please check the following -

    * The Branch Number - If you have the branch number added in reckon one book.

    image.png

    * Check if you have payroll administrator permission for the company book.

    Go to settings - General - Users

    image.png
    image.png

    * Also, if you have access to the Reckon One Book along with the STP Entity for the same company book.

    Please feel free to let us know for any concerns/issues. Thank you!


    Kind Regards

    Tanvi

  • MJV_10433200
    MJV_10433200 Member Posts: 18 ✭
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    what should branch number be? I tried 1 as we are only 1 company? tells me invalid.

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 159 Reckon Staff
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    It should be 001. Please try entering 001. Thank you!

  • Mavis Xu
    Mavis Xu Member Posts: 29 ✭
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    Thanks @Tanvi_kataria

  • MJV_10433200
    MJV_10433200 Member Posts: 18 ✭
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    hi

    i have this running now and doing a pay run. i cannot see an option to email payslips, has this function been removed?

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 159 Reckon Staff
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    Hi Mavis

    Good to know, that it's working fine.

    For the pay slips, once you create a Pay run - Mark as Paid. It will enable the option for send Pay slip as below in the screenshot.

    image.png

    Once you click on send Pay slips, it will show another option, if you want any more changes before sending the pay slips.

    image.png

    I hope this finds you helpful. Please feel free to reach out for any concerns/issues. Thank you!


    Regards

    Tanvi

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