ABN already registered - upgrading from Reckon One
I am trying to change over to STP2 in Reckon One, though every time I log in it states my ABN and Branch has already been registered.
ABN 75 818 448 818
Thanks.
Myrtle
Answers
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Hi @Myrt23
Can you step me through the process you're going through when you encounter this message.
Are you following the process outlined in our upgrade how-to here - Upgrading to Reckon Payroll from Reckon One
π Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.
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Hi
When I log into my Reckon One, there is a banner up the top asking me to register for STP2. I click there and it brings up a box asking me to find my company. I click next, it brings up my details and asks me for the last 3 digits of my ABN. I click next and an error saying This ABN and branch number has already been registered using another account.
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Right ok, thanks for that. This should be a pretty easy one to solve.
If you've been using Reckon One for payroll and STP submissions for a while and are now in the process of upgrading to Reckon Payroll but encountering the Company Setup screen, there is likely a simple reason for that π
Your branch number in Reckon One is blank
Check the branch number field in your Reckon One book by going to Settings β‘ Book Settings β‘ Branch Number
Please ensure there is a valid entry in this field and itΒ matches the branch number for your existing STP entity in GovConnectΒ and select Save.
βΉοΈ IMPORTANT: If your ABN does not have a specific branch number the default is 001.
Once you've done the above, launch Reckon Payroll again.
π Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.
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