ABN already registered - upgrading from Reckon One

Myrt23
Myrt23 Member Posts: 2 Novice Member Novice Member
edited November 2023 in Reckon Payroll

I am trying to change over to STP2 in Reckon One, though every time I log in it states my ABN and Branch has already been registered.

ABN 75 818 448 818

Thanks.

Myrtle

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @Myrt23

    Can you step me through the process you're going through when you encounter this message.

    Are you following the process outlined in our upgrade how-to here - Upgrading to Reckon Payroll from Reckon One

    Merry Christmas & Happy New Year everyone! πŸŽ…πŸŽ†

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Myrt23
    Myrt23 Member Posts: 2 Novice Member Novice Member

    Hi

    When I log into my Reckon One, there is a banner up the top asking me to register for STP2. I click there and it brings up a box asking me to find my company. I click next, it brings up my details and asks me for the last 3 digits of my ABN. I click next and an error saying This ABN and branch number has already been registered using another account.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Right ok, thanks for that. This should be a pretty easy one to solve.

    If you've been using Reckon One for payroll and STP submissions for a while and are now in the process of upgrading to Reckon Payroll but encountering the Company Setup screen, there is likely a simple reason for that πŸ‘‡

    Your branch number in Reckon One is blank


    Check the branch number field in your Reckon One book by going to Settings ➑ Book Settings ➑ Branch Number

    Please ensure there is a valid entry in this field and itΒ matches the branch number for your existing STP entity in GovConnectΒ and select Save.

    ℹ️ IMPORTANT: If your ABN does not have a specific branch number the default is 001.

    Once you've done the above, launch Reckon Payroll again.

    Merry Christmas & Happy New Year everyone! πŸŽ…πŸŽ†

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.