Cant print today

Moana47
Moana47 Member Posts: 7 Novice Member Novice Member
edited November 2023 in Accounts Hosted

Is anyone else having trouble printing today?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,615 Reckon Community Manager Community Manager

    Hi @Moana47

    What is happening specifically when you attempt to print in Hosted at the moment? Are you encountering an error message? If so, what is it? A screenshot would be handy if possible.


    Also, what are you attempting to print specifically? ie. invoice, report etc

    Are you experiencing the same behaviour regardless of what you attempt to print?

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Moana47
    Moana47 Member Posts: 7 Novice Member Novice Member

    trying to print an invoice

    image.png


  • Moana47
    Moana47 Member Posts: 7 Novice Member Novice Member

    Iv logged off, logged on, cleared the logins, and now its up to 1666 second to print

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,615 Reckon Community Manager Community Manager

    Thanks for the screenshot 🙂 It looks like there is a prompt/window open in the background that is awaiting action.

    Try pressing Alt and Page Down or Alt and Page Up buttons to bring any windows in the background to the foreground.

    Hopefully that helps.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Moana47
    Moana47 Member Posts: 7 Novice Member Novice Member

    So this prompt is new and part of your maintenance that was carried out over the weekend? Is this always going to be the case, if so how do I upload the font its asking for (btw we have arial rounded on our harddrive so its something missing in the reckon world)

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,615 Reckon Community Manager Community Manager
    edited November 2023

    What is the specific message in the prompt? A screenshot of that would be great.

    I'm guessing its related to the info that is outlined in this help article -

    https://help.reckon.com/article/h7z3c2d7nv


    Give the above steps a go and I believe this should resolve this for you in full but let me know how you get on.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Glenys
    Glenys Member Posts: 17 Reckoner Reckoner

    So we need to do this for all our templates? Mine is saying a different font, but as I have been using it for years, it seems incredible that I now have to go into them and change them all

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,615 Reckon Community Manager Community Manager
    edited November 2023

    Hi @Glenys

    Hold fire on this just for a bit, we've got the team looking into this at the moment.

    More info to follow soon.


    Edit: Separate announcement on this here -

    Font error when printing in Reckon Accounts Hosted 🖨️⚠️

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Moana47
    Moana47 Member Posts: 7 Novice Member Novice Member

    We are the same, we havent changed our templates or the fonts since we began using Reckon back in 2018. Why has this all of a sudden become an issue. I looked at the link, and its going to take a lot of time to go in and change the font to Arial Rounded (which is the default font of Reckon).

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,820 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited November 2023

    @Moana47 This is a new issue that has recently come to light following the minor changes for MS Office integration. Reckon are currently investigating to resolve it ASAP 😬

    https://community.reckon.com/discussion/8034709/font-error-when-printing-in-reckon-accounts-hosted-%EF%B8%8F-%EF%B8%8F#latest

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,615 Reckon Community Manager Community Manager

    Hi everyone,

    The issue around the missing fonts is now resolved. Latest info/update from the main announcement below -

    https://community.reckon.com/discussion/comment/20642092#Comment_20642092


    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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