I set up my MFA but didn't know I had to keep the number

Cheryl_9973373
Cheryl_9973373 Member Posts: 12 Reckoner Reckoner
edited May 15 in Accounts Hosted

I set up my MFA but didn't know I had to keep the number so I can enter tomorrow when prompted

Comments

  • Nickiu
    Nickiu Reckon Staff Posts: 175 Reckon Staff
    edited May 15

    Hi @Cheryl_9973373 ,

    A unique MFA code will be generated and sent to your number when you trying to login Reckon Hosted. You will have to enter the code to login to Reckon Hosted once in a 24 hour period per device.

    Thank you,

    Nick

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @Cheryl_9973373

    Just to clarify, is your question about the MFA code specifically OR the Recovery PIN that is used to revoke MFA?

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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  • Cheryl_9973373
    Cheryl_9973373 Member Posts: 12 Reckoner Reckoner
    image.png

    I went to sign in this morning and it's asking for this MFA code. I was told yesterday that I would receive a code sent to my phone each day which I didn't get.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Did you setup your MFA via phone number for SMS or using an authenticator app?

    The MFA code you need to enter will go to the same source that you setup yesterday ie. the authenticator app or phone number for SMS.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Cheryl_9973373
    Cheryl_9973373 Member Posts: 12 Reckoner Reckoner

    I just scanned the code on my phone and it gave me a code to the key so I don't know if It's on my SMS or authenticator app. When I go to the Authenticator app it's only giving my Microsoft account and they have longer codes. Is there any way to change it to SMS so I don't have this problem again?

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    If you scanned the QR code when setting it up yesterday, then it sounds like you used an authenticator app so the MFA entry with your code should be in the same app that you used.

    Yes, you can change it over to SMS instead, you will need to revoke the existing MFA from your account first and this can be done in a few ways outlined here - Revoking your current MFA from your Reckon Accounts Hosted account 🔓

    If you're unable to do so via any of the methods outlined in that linked post then please give our support team a call and a team member will be able to assist in doing so after a quick security check.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Cheryl_9973373
    Cheryl_9973373 Member Posts: 12 Reckoner Reckoner
    image.png

    Because I can't get the authenticator app I'm assuming I can't get a recovery code? What number should I ring to get this sorted, please?

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    No, the Recovery PIN is completely separate from your authenticator app.
    Your specific Recovery PIN would have appeared right at the end of the setup process with a message like the below.

    image.png

    Give our support team a call on 1300 799 150 and a team member can organise the removal of the existing MFA on your account.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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