why wont the "next" button work when trying to set up MFA

debbieburke
debbieburke Member Posts: 4 Novice Member Novice Member
in Accounts Hosted

I have 2 Reckon hosted licenses 1 owner and 1 user. I have sucessfully set up MFA on my owner license.

I initally did set up MFA on the user license prior to 15th May however had the same issue with "NEXT" button when entering the MFA. So I revoked the MFA on the user license.

I now cannot log in to my user license as when asked to setp up the "NEXT" button doesn't go any further.

Deb

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Answers

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 415 Reckon Staff

    Dear @debbieburke ,

    When setting up your MFA, did you set it up via Authenticator app? Or did you set it up via SMS?

    Which web browser are you using?

    Let me know - I'm always happy to help.

    Kind regards,

    Alexander McKeown

    Reckon Senior Technical Support

  • Reeta
    Reeta Reckon Staff Posts: 161 Reckon Staff

    Hi @debbieburke

    Could you let me know which browser you're using? Have you tried using a different browser to see if the issue persists?

    Kind regards,

    Reeta

  • debbieburke
    debbieburke Member Posts: 4 Novice Member Novice Member

    I set up via authenticator app using Google Chrome.

    Any help appreiciated

  • Reeta
    Reeta Reckon Staff Posts: 161 Reckon Staff

    Hi @debbieburke ,

    Thank you for your quick response.

    Could you please ensure there are no Chrome extensions installed and clear your browsing history? Make sure that your Google chrome browser is up to date . If that doesn't work, please try using the Microsoft Edge browser and let me know the outcome.

    Kind regards,

    Reeta

  • debbieburke
    debbieburke Member Posts: 4 Novice Member Novice Member

    Hi Reeta

    No Luck still unable to get past the "NEXT".

    Even on Microsoft Edge browser

  • Reeta
    Reeta Reckon Staff Posts: 161 Reckon Staff

    Hi @debbieburke ,

    Could you please privately message me your contact details so that I can give you a call to further assist you in resolving the issue?

    Kind regards,

    Reeta

  • klaura
    klaura Reckon Staff Posts: 232 Reckon Staff

    Hi debbieburke,

    Do you manually enter the password while logging into your Hosted account, or do you use an application like password keeper?

    Best regards,

    Karren

  • Reeta
    Reeta Reckon Staff Posts: 161 Reckon Staff

    Hi @debbieburke ,

    Thank you for your patience. I've informed our development team about the issue, and I'll be in touch with you as soon as I hear back from them.

    Kind regards,

    Reeta

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,515 Reckon Community Manager Community Manager

    Hi @debbieburke

    Can I just confirm, are you a local admin on your PC? ie. do you have multiple Windows profiles on the PC you're using and if so, are you using the profile with admin permissions?

  • debbieburke
    debbieburke Member Posts: 4 Novice Member Novice Member

    Hi Rav

    Yes I am using a profile with admin permissions. There is only one profile on my computer.

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