Cannot Communicate with the company file

ipuloka
ipuloka Member Posts: 4 Novice Member Novice Member
edited July 8 in Accounts Hosted

Im receiving this error when I open the company file on a client.

I have already entered the right port number on the firewall inbound and outbound and have also granted the permission on the folder for the user.

I then restart QuickBooks Database Manager Service and QuickBooksDB32 on Services and it fix the problem.

The only issue right now is that the client user must always restart these two services on the host machine before they can open the company file on the client machine.

Can you help?

kind regards

Cannot communicate with the company file error.png
Services.png

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,209 Reckon Community Manager Community Manager

    Hi @ipuloka

    Your post has been created under Reckon Accounts Hosted category, however from the sounds of it you may be using Reckon Accounts Desktop, is that correct?

    I need to create a post.. which category do I select?

    Reckon.png

    🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.

  • ipuloka
    ipuloka Member Posts: 4 Novice Member Novice Member

    Yes it is a Desktop that is hosting my company file.

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