Raises and promotions is blank

margotc

Hi

When going into edit employee and then payroll and compensation Info and select Raises & promotions it is blank I have lost all my past employee's data on wage raises. Is there some way I can get that back

Datarec

Hi @margotc

When did you last recall being able to successfully see the information which is now missing?

When did you last backup the file at a time when you could see that information?

How often do you make a backup of your data file?

Does it affect all employees or only a specific employee?

margotc

Hi

Last seen it showing before did a reinstall on my desktop after my laptop crashed and had its board replaced back in august have had to reinstall on laptop as well and know it hasn't got it. Would have a backup at the end of financial year with the raises on it. It effects all employees

Datarec

Hi @margotc

Consider:

Restoring a copy of your backup form the end of the financial year.

Ensure that you give the resulting QBW file a different name that clearly identifies it is an older copy.

Confirm that when you open that older copy that you can still see the employees wages info for raises and promotions.

Then if they are still visible and present, go to the Reckon Data Services request web form.

https://www.reckon.com/au/support/data-services/

Request a data service so we can take a look at the current file and the older file for comparison to see:

a) if the current file can be reconstructed to surface that data which is currently not accessible

or

b) if there is a way to extract the info from the older file and transplant it to the current file

margotc

This is a screen shot of what my Raises and Promotions looks like there is nothing there other then the name at the top

Datarec

Hi @margotc

Can you attempt to open the Sample company file, or even create a brand new test data file and create one test employee.

Then confirm whether the Employee Organiser displays information and is not blank like the screenshot you have provided.