SETTING UP SUPERANNUATION DETAILS FOR NEW EMPLOYEE AND ASKING FOR FINANCIAL DETAILS

JEN
JEN Member Posts: 71 Reckoner Reckoner
in Reckon Payroll

Hi Team,

I am in the process of setting up a new employee in Reckon Payroll, and when I am filling in the details for their superannuation fund, I am prompted to fill in Financial Institution Details.

None of our other superannuation funds previously set up have these details, and unless I put in the details requested, this page wouldn't save and close.

I had to create a dummy Bank name, bsb and bank account number so I could close this section of the employee set up profile.

What could be the issue here?

Thanks.

Comments

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 430 Reckon Staff

    Dear @JEN ,

    This is a recent change for SuperStream and ABA payment compatibility.

    All new Superannuation Funds require financial institution details so that payments towards the Super Fund can be handled via ABA payment or through the SuperStream service.

    Kind regards,

    Alexis McKeown

    Reckon Senior Technical Support

  • JEN
    JEN Member Posts: 71 Reckoner Reckoner
    https://community.reckon.com/discussion/comment/20650079#Comment_20650079

    Hi Alexis,

    Thanks for the quick reply.

    We don't use the Superstream service or ABA payment to pay our Superannuation, so I shall just leave the dummy details I entered.

    Regards,

    Jen

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 430 Reckon Staff

    Dear JEN,

    That would be advisable.

    If you need to change it, the fields do not lock up, and should only appear on a few minor reports.

    If there's anything else I can help you with, please let me know. 🙂

    Kind regards,

    Alexis McKeown

    Reckon Senior Technical Support

  • Kerry Bryant
    Kerry Bryant Member Posts: 5 Reckoner Reckoner

    I am having this issue too, I'm thinking of using OUR banking details???

  • redman
    redman Member Posts: 31 Reckoner Reckoner
    edited November 12

    Also having this issue for one of our employees. Called the super fund to try to get the details. They would not give them out. Told me that the SG payments go into a nominated bank account attached to the clearing house (in this case BEAM) and then the clearing house (BEAM) disseminates the payments to the superannuation fund. So what do you advise we fill in for the section asking for financial institution details?

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,608 Reckon Community Manager Community Manager

    Hi folks

    The latest update to Reckon Payroll a couple of weeks ago changed the requirement around financial institution details for super funds back to optional. Check out details on the previous update here - Reckon Payroll update! ✨ Managing the default super fund and lots more improvements!

    You no longer need to enter bank account details when creating a super fund in Reckon Payroll.

    Also, just separately, if you'd like to receive notification of updates, announcements and other important info for Reckon Payroll, simply add Reckon Payroll under My Reckon Software in your Reckon Community profile. You'll receive an email notification as soon as new announcement is published, more on this here - #TipTuesday - Are you using payroll with Reckon One? 📢 Don't miss important info & updates!

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