Access Denied error for user

System
System Member Posts: 259 Moderator Moderator
in Reckon Payroll
This discussion was created from comments split from: Is Reckon Payroll Down? I can't access payroll to submit my STP?.

Comments

  • JEN
    JEN Member Posts: 71 Reckoner Reckoner
    https://community.reckon.com/discussion/comment/20650373#Comment_20650373

    Hi Rav,

    We are having the same issue today with ACCESS DENIED for the person who in the listed under USER for our book.

    I logged in as ADMIN today and no problem.

    They tried logging in on various browsers, but same issue.

    Could you please look into this asap.

    Thank you.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @JEN

    Has this particular user been able to access your Reckon Payroll book previously without issue or is this the first time that they're trying to do so?

    Can I grab the ABN that is associated with the Reckon Payroll book in question.

    Cheers

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • JEN
    JEN Member Posts: 71 Reckoner Reckoner
    https://community.reckon.com/discussion/comment/20650415#Comment_20650415

    Hi Rav,

    Yes, this particular user has been able to access Reckon Payroll previously without any issue. It's just happened today.

    I'll send you a message with the company ABN.

    Many thanks.

  • JEN
    JEN Member Posts: 71 Reckoner Reckoner
    edited October 30

    Hi Team,

    Now I can't access our Reckon Payroll company book as ADMIN.

    It says ACCESS DENIED when I try to launch Reckon Payroll.

    Please advise what is going on? 😩

    Thanks.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @JEN

    I've just flicked through an access request to your book. It'll come through as a separate email, can you please grant access when you have a chance.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • JEN
    JEN Member Posts: 71 Reckoner Reckoner
    https://community.reckon.com/discussion/comment/20650435#Comment_20650435

    Hi Rav,

    I have granted you access to the book now.

    Thanks

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Thanks for that Jen.

    Leave this with me for a little bit and I'll make some inquiries about this internally.

    I'll come back to you shortly.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @JEN

    Can you please try logging into Reckon Payroll now and let me know if you're able to access it as normal?

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • JEN
    JEN Member Posts: 71 Reckoner Reckoner
    edited October 30
    https://community.reckon.com/discussion/comment/20650439#Comment_20650439

    Hi Rav,

    I just logged into Reckon Payroll as ADMIN and it's ok.

    The other person now has access to the payroll book under the USER log in.

    Thanks for sorting out this out quickly, and hopefully there are no more log in glitches.

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