YTD not showing on employee payslips, and YTD incorrect on "review paycheque" screen

Anthony_10861832

The payslips for our employees are not displaying any YTD earnings. It was correct until mid October, as I have a screenshot of an employee's payslip at that time showing the correct YTD numbers.

In mid October, we ran a rebuild to fix a separate, unrelated issue, and after the next payroll (23 October) the YTD earnings were the same as the current pay earnings. To fix this, we ran another rebuild, after which the YTD earnings on payslips were all zeros.

If I go to the "review paycheque" screen for any employee, the YTD earnings appear as the same balance as the most recent payroll (which is incorrect), but if I generate a payslip for that employee, the payslip will show zeros for YTD.

I have called Reckon support, and they have been unhelpful. Their suggestion was that we delete the first payroll for this financial year and redo it. Our payroll is for approximately 300 employees, so to delete and re-key would take hours and almost certainly result in errors. We have already submitted super, reported STP and paid PAYG for that period so very reluctant to go down this path.

I have already done a verify data and 3 x rebuilds, and nothing has changed.

I have checked both the standard and our modified payslips, and both display zeros for YTD amounts.

Any suggestions?

I have attached some pics of someones payslip pre and post issue occuring for the same employee, and the "review paycheque" displaying the YTD and current pay being the same.

Before error

After error

Paycheque

Datarec

Hi @Anthony_10861832

You've indicated that you had problems in mid-October that had you performing a Rebuild Data operation.

Can you confirm that the backup that was performed on that day is present in your Hosted B: drive?

Whilst you would not be expected to go back and restore that older backup, its existence would likely assist in any analysis/comparison of the current file as it now is with what it once was.

Recommend that you get in touch with the Hosted Technical Support Team so they can assist you with the following:

1. Opening a Support Ticket regarding this issue (have them include this Community Post link in their notes https://community.reckon.com/discussion/8036500/ytd-not-showing-on-employee-payslips-and-ytd-incorrect-on-review-paycheque-screen#latest
2. Taking a screenshot of the backup files present in the Hosted B: drive
3. Acquiring / downloading copies of your backup files (QBB) from mid-October that are present in your Hosted B: drive to your local computer
4. Acquiring / downloading copies of your current company data file (QBW) that is present in your Hosted Q: drive shared folder to your local computer
5. Have them confirm the exact file name and Q: drive shared folder location of your current company data file
6. Sending a copy of those backup files and the current company file to the technician using the Reckon A3 file transfer site, so that they can pass that on to the Data Recovery Team
7. Escalating the Support Ticket to the Data Recovery Team so that we can perform an analysis to determine what we may be able to do to identify the issue and resolve it