Reckon Accounts Personal Plus v31 (2024) fails Installation

Stephen_7060871

Grrrrrr,

Downloaded the newest verson of the software & tried to install it.

Obviously I had to delete the previous version & after installing the new version it comes up with a fatal error "Program files may have been damaged"….

To add to my dilema, I cannot find the previous verson on the web to reinstall it if I can.

Does anyone have any solutions.

I raised a ticket a few hours ago but still waiting for support to contact me.

Thanks,
Stephen

Rav

Hi @Stephen_7060871

I'd recommend performing a clean uninstall and reinstall as best practice and we've got step by step instructions on doing so here - https://help.reckon.com/article/ily7uoxuo3

Give that a go and let us know how you get on.

Cheers

Jason_Z

Hi @Stephen_7060871

Also I wanted to ask, what device are you installing Reckon Accounts Personal onto?
Is it a computer running Windows or MacOS?

GerryWinter

If you get stuck give me a call and we can do it together 0418907140

Stephen_7060871

Hi Jason,

MacOS running Parallels ARM Virtual Machine Desktop which has Windows 11 Pro version 22H2 software installed.

Thanks,
Stephen

DMA1

I have exactly the same issues as Stephen_7060871.

I tried rolling back to 2022 (which was running perfectly previously on the same platform as Stephen). That, too, failed, with the same error message about the program files being corrupted.

Clearly not fully tested before release. I look forward to an early solution.

Doug

Stephen_7060871

Good morning Doug,

I have successfully installed the latest release on a HP PC, but that means if I travel I will need to take my MacBook Pro & HP PC - grrrrr.

I will be raising a ticket on Parallels asking them what has changed in their emulation software.

Regards,
Stephen

GerryWinter

I installed it on 2 computers without a hitch.

Stephen_7060871

Parallels Support tried isolating my Windows 11 from the Mac, but still Reckon would not install.

Reckon System Requirements:
https://help.reckon.com/article/46sqcli2rv-46sqcli2rv-installation-upgrade-guide

These indicate:

• 2.0 GHz Intel® Pentium® IV (or equivalent)
• Microsoft® Windows® 10 / 11* operating systems and .NET Framework [Windows 64 bit support for Windows 11 only. Windows 11 requires a minimum of 2GB RAM (64bit)]
• 185 MB of disk space for Reckon Accounts installation
• SVGA 1024 x 768 with 16-bit colour recommended

I am running Windows 11 Pro, version 22H2 with 6GB RAM, 64 bit operating system, ARM based processor.

I have no idea what .NET Framework means & how to check what I have.

Does anyone know if there is an ARM Processor version of the software?

Thanks,
Stephen

Stephen_7060871

Probably not the right place to ask this question, but does anyone know of an online alternative to the Reckon Accounts Personal Plus desktop product?

Every year I have issues.

Thanks.

Stephen_7060871

Downloaded the 2022 version & that will not load onto my Parallels Windows.

Customer Support say there is nothing they can do to help me on a vurtual PC other than install Reckon on a real PC.

I am now totally screwed………………..

Jason_Z

Hi @Stephen_7060871

I've had a few other customers mention they're having similar issues with the new Apple Macs using Parallels.

One option that’s worked for the people I’ve helped is installing Reckon Accounts Personal on VMware Fusion, which is another virtual machine software.

Would this be a possible option for you?

DMA1

Stephen

The mystery for me is I had the 2022 version running perfectly on the latest versions of both Parallels and Win 11.

Issues with both the v31install and 2022 re-install only occurred after deleting 2022 to initially install v31.

There is clearly some coding issue with v31 that fails on Parallels on ARM and leaves a trail that corrupts other versions too. Infuriating!

I, too, now find myself running Personal Plus on an old Windows laptop instead of happily on Parallels for ARM on my Apple Studio!

Can some boffin suggest a fix??

Doug

Stephen_7060871

Do you have TimeMachine Doug,

I am thinking of copying data files I have changed in the past 48 hours to a USB & then doing a restore from TM.

Bit scary & very, very annoying….. ☹

Stephen_7060871

https://community.reckon.com/discussion/comment/20650981#Comment_20650981

Hi Jason,

I used to use VMware Fusion but it wouldn't work on the ARM Macs, so I moved to Parallels.

Not sure if the ARM issues have been resolved with VMware Fusion.

Regards,
Stephen

Jason_Z

@Stephen_7060871

I had success with another customer who was using a MacBook with the M3 ARM chip. Its worth a try.

Apologies, but I can't recommend anything else at the moment. I looked into why Parallels wasn't working for my other customer, but unfortunately, I didn't find any solutions.

Stephen_7060871

Thanks Jason,

I have downloaded VMware Fusion & successfully installed Fusion & Reckon V31. I think it runs about 50% slower than Parallels.

VMware Fusion is currently free for personal use. Found this YouTube to be quite helpful, except for the part where he jumped into the command line interface as fn-shift-F10 no longer works for some reason.
https://www.youtube.com/watch?v=f9TUIVDUjto

Regards,
Stephen

Jason_Z

@Stephen_7060871

Thanks for the update and for letting us know what worked for you. I appreciate you sharing the link to the YouTube video as well — it should definitely be helpful for others who might be facing the same issue.

faigey

Join the club.

I have previously posted the following.

Firstly I am using a Mac running Windows 11 via Parallels.

I have an urgent and new problem.

I have received the following email extract which is INNACURATE and now currently means I cannot use Reckons Personal Plus at all

"Reckon Accounts Personal Range

Hi Everyone,

The latest Reckon Accounts Personal Range for AU & NZ are scheduled for release on 19 November 2024.

This version has been thoroughly tested and is fully compatible with Windows 11."

However, I have since been advised by Reckons Technical Staff that the program has indeed NOTbeen tested on a Mac using Reckons with Windows11 via Parallels

Before being aware of the above I had downloaded and tried to update to Reckon Accounts Personal Plus V31 and encountered the following: "Your program files(not your data files may have been damaged.You will need to reinstall the program."

I was then advised by Reckon technical staff to try and download the previous 2022 version.

The same problem occurs - 'program files have been damaged"

Reckon technical staff now cannot provide any further advice and in lieu to try contacting Reckon Community for assistance.

I need some help quickly.

Reckons Error Message Screenshot 2024-11-29 at 1.01.19 PM.pdf

Shocker

I've downloaded Reckon V31 but where do I find the installation key?

GerryWinter

All the details are on your Reckon Members site

https://members.reckon.com/Login.aspx

log in with your ID & Pin

Shocker

Thanks Gerry

The only software version showing in my member's site is for Reckon Accounts Personal Plus 2022 Upgrade

GerryWinter

You are right, I will ask Reckon to put it up for you.