Why does Home & Business lock up when printing an invoice to PDF?
Allan_6621281
Member Posts: 3 Novice Member
Im using window 7 64bit. When I try to print an invoice to PDF for emailing the machine hangs, requiring a reboot. I have checked that the conversion printer is installed and changed it from LPT1 to print to file. I have wasted the morning on this and this feature is the only reason I upgraded. Please help.
0
Comments
-
Hi Allan,
Welcome to the Reckon Community.
Please refer to this article:
https://community.reckon.com.au/reckon/topics/a9l45bkc1h76t
to set your Reckon PDF Printer (it may be Quicken PDF Printer) to a separate port.
The article refers to QuickBooks V4 PDF converter, but you should read Reckon PDF Printer in its place. Also your print file is wpr.dat and is located at C:\Users\<logged in user>\AppData\ Roaming \Intuit\Quicken\Config
Please let me know how it goes.
If you still have problems please take a screenshot of the error message.
regards,
John.
0 -
Thanks for your help. I ended up ringing the support line and got it fixed. Your suggestion helped but I could not delete the suggested files as they weren't there. I uninstalled the program and tried again to no avail. The answer was simply to give the conversion printer its own port. No need to delete anything. Thanks again.0
-
Glad to hear you are up and running Allan.0
Categories
- All Categories
- 6.6K Accounts Hosted
- 15 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 7 📢 Reckon Accounts Desktop - Announcements
- 1.4K Reckon Payroll 🚀
- 32 📢 Reckon Payroll - Announcements
- 21 Reckon Payroll Help Videos 🎥
- 24 Reckon Mate App
- 2.6K Reckon One
- 8 📢 Reckon One - Announcements
- 12 Reckon Invoices App
- 15 Reckon Insights
- 99 Reckon API
- 308 Point of Sale
- 1.9K Personal Plus and Home & Business
- 67 About Reckon Community