New Computer. Loaded QB and activated. Finished workload and now cannot Backup. Gets to 55% load and
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Rhonda Martinez
Member Posts: 4 ✭
I have just purchased a new computer and uploaded QB had it activated which was all good but it will not allow me to back up/save my work. It looks to save and gets to 55% every time then stops with a notice saying it cannot backup.
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This reply was created from a merged topic originally titled QB activated on new computer. Workload finished went to Backup does so up to 55% .... QB activated on new computer. Workload finished went to Backup does so up to 55% and Stops with notice Cannot Back up file.0
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Hi Rhonda,
Thank you for the post.
Sorry to hear that, Few questions:
- How old is the data file?
- what version did you use prior to 2014?
- How often do you backup your data file?
- where is the data file located? (Server or on you local PC)
- where are you attempting to backup the file? i.e USB drive or the local C drive
Possible suggestions:
Step 1: please ensure there aren't any errors in the data file, attempt a data verification
click on File->Utilities-> Verify data
Step 2: Rebuild the data file:
click on file -> Utilities -> Rebuild
Step 3: Verify again
File-> Utilities-> Verify data
Keep us posted
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Thank you very much for your advice. It worked!! Very grateful, great service.
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