Payroll Preimer Emailing Payslips Error
I'm using payroll premier 2014/15 and since the new year am unable to email payslips (prior to Christmas Break no issues).
Here are the steps I'm doing:-
1. Reports - payslips - number order
2. Date range last pay
3. click on email icon and select employees (4) click ok
4. Says its exporting and processing then I get a grey box titled "Payroll Email" sending email failed. I click OK and it comes up with exporting and processing again. The grey sending email failed error comes up 4 times as does the exporting and processing bit (I'm assuming because I have 4 employees). Then it just goes back to the payslips report screen. Nothing has been emailed.
All employees records have pay slips option of Both.
This is the process I have always followed without issue, please does anyone have any ideas??
Thanks in advance.
Kerry
Comments
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I have also done:
1: File
2: Select Forms to Email: Payslips
3. Date Range and Payslip Style (we have set up our own format), OK
4. Send Now
0 -
Hi Angela, thanks for your reply but I don't have that option.
Under file I have:-
* New Company
* Open existing company
* Company information
* Setup Network Data Path
* Backup files
* Restore files
* Archive data
* Preferences (I've check and no forms to email in here)
* Rebuild Data file
* Exit
As a work around for today i'm going to print payslips, scan then email. I think i'll have to call support
0 -
Hey Kerry, have there been any windows updates in that period? There must be a change in some PC preferences, which has changed things; as all was working fine previously. Calling support might be the best option. ^Mirko0
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Hi Mirko, yes I think there was...thanks I will call support.0
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