Possible corrupt transaction from 2014
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MM_7769277
Member Posts: 115 ✭
Hi, I have an old invoice from 2014 with 5c remaining on it.
No matter how many times I try to credit it with a GJ entry or credit adjustment, it still shows 5c owing!
Could it be corrupt?? How do I un-corrupt it?? It keeps showing in my A/P report.
No matter how many times I try to credit it with a GJ entry or credit adjustment, it still shows 5c owing!
Could it be corrupt?? How do I un-corrupt it?? It keeps showing in my A/P report.
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Comments
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Hi MM,
Looks like a damaged invoice. This can be caused if you use negatives there.
To fix, you can try to delete the invoice and then recreate it, do not use negatives, re-apply the payment, re-reconcile if needed.
Below is the link to an article about it.
http://kb.reckon.com.au//issue_view.asp?ID=3752
Regards
Deny Dharmawan
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MM
I see you're on the community for another question.....
We're getting to know you a bit these days!
1. Your issue is a Supplier BILL. (not an invoice)
2. You need to raise a DEBIT NOTE for that supplier for 0.05c
3. But then you need to do a process of offsetting the BILL against that DEBIT NOTE
so that they are matched and offset as a matching 'PAIR'.
Not sure why you believe it is 'corrupted'. That can be sorted/checked by doing a full backup with verify, and if that proves true, then restore from a backup.
Gary0 -
Thanks Deny!0
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Hi Gary,
I'm not quite sure what you mean by your comment; this is a forum for people to ask questions about Reckon.
Anyway, Deny has answered my question.
Thanks again
MM
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