Is there currently a problem with the download file feature?

Karla_9284315
Karla_9284315 Member Posts: 2 Novice Member Novice Member
edited October 2017 in Accounts Hosted
Download Feature

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,229 Reckon Community Manager Community Manager
    edited September 2017
    Hi Karla,

    Can you give us a bit more info on what is happening for you?
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  • Karla_9284315
    Karla_9284315 Member Posts: 2 Novice Member Novice Member
    edited September 2017

    Good afternoon Rav

    I ran a balance sheet report and then exported it and when I clicked on the download option nothing happens.

    image
  • Jay Jay
    Jay Jay Reckon Alumni Posts: 55 Former Reckon Staff Member Former Reckon Staff
    edited September 2017
    Hi Karla, 
    I would suggest try use another web browser, this sounds like a browser issue, I would suggest use either google Chrome or Firefox to login and see if you can reach the download window. 

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