*RESOLVED* Reckon Accounts Hosted - Login issue (1 March 2018)

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Comments

  • lachlan watkinslachlan watkins Member Posts: 2
    edited March 2018
    glad I'm not using it for payroll, employees are a lot harder to fob off when they don't get paid than we are when you guys stuff up the system

  • NCINCI Member Posts: 13
    edited March 2018
    Seems like a performance / capacity issue as the outage is very similar to last month to the day ?
  • Jan VJan V Member Posts: 29
    edited March 2019
    Login is back up and running.  

  • NatalieNatalie Member Posts: 1
    edited March 2018
    Rav,
    Is there an official line of communicating issues with Reckon?
    I would just like to make someone aware that we have experienced a delay in our business.
    Thank you
    Natalie 
  • Daniel JamesDaniel James Member Posts: 7
    edited March 2018
    Bla, bla, bla, bla. Hello, this is the perfect excuse for all us hard working people to take a well earned extra coffee break and just chill out for a while. After all what else can we do about it. We're not doing ourselves any favours complaining and raising our blood pressure.
    But seriously! I do need to know as soon as its all over as now Ive got a **** load of work to catch up on.
    Oh and honey, if your reading this im going to home late tonight!
  • Jan VJan V Member Posts: 29
    edited March 2018
    Logged on now, thanks Rav.
  • Anne DunstanAnne Dunstan Member Posts: 3
    edited March 2018
    Rav,  we have found a work around and we have been able to log in.

    If you are currently using your userID to log change it to use your Username and this should let you log in
  • NCINCI Member Posts: 13
    edited March 2018
    Great its up and running for now.
    Any update on the root cause and future remediation?
  • RavRav Administrator Posts: 9,894 Administrator
    edited March 2018
    Hi Anne,
    The has now been resolved about 15 minutes ago and normal access is available. Let me know if you have further trouble.
  • RavRav Administrator Posts: 9,894 Administrator
    edited March 2018
    Hey NCI,
    Will ask the Hosted squad on any details I can share once they've finished post-analysis & debrief.
  • Christine DalrympleChristine Dalrymple Member Posts: 14
    edited March 2018
    Hi all, I managed to log in to Hosted. Unfortunately these things can happen and I know people complain when it does. At least it was resolved quickly. But I must note that the ATO Portals go down much more regularly and it can take hours or days sometimes to fix them. Well done Reckon Team. Cheers
    Chris
  • LindaLinda Member Posts: 7
    edited March 2018
    We are back online :)
  • Jeff WormeJeff Worme Member Posts: 10
    edited March 2018
    It happens multiple times per week over many months in multiple locations.. I have 10 licences in 3 different locations and at any point in time someone cant logon. I am over it. Don't dare say the issue is resolved. It will be hear tomorrow and the next day. Moving accounting packages is a huge process but it has started. I am done. 
  • Jeff WormeJeff Worme Member Posts: 10
    edited March 2018
    It happens multiple times per week over many months in multiple locations.. I have 10 licences in 3 different locations and at any point in time someone cant logon. I am over it. Don't dare say the issue is resolved. It will be hear tomorrow and the next day. Moving accounting packages is a huge process but it has started. I am done. 
  • Steve BSteve B Member Posts: 27
    edited March 2018
    Thank you guys for fixing it.
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