cant get capitals to work

shane_10070694
shane_10070694 Member Posts: 1 Novice Member Novice Member
edited August 2020 in Reckon Accounts (Desktop)
when trying t invoice i cant get capital letters ive tried caps lock and Shift nothing
if i go to msword or other text editors i do not have this problem.
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Comments

  • IRRIGEAR LOWOOD
    IRRIGEAR LOWOOD Member Posts: 8 Novice Member Novice Member
    edited June 2019
    Us too, Shane.  A little frustrating, isn't it.  Hoping someone else can enlighten us, or that Reckon fixes it ASAP.
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,229 Reckon Community Manager Community Manager
    edited June 2020
    Hi Shane,
    The Hosted team have received a couple of cases of this occurring this morning and they're looking into it.
    Early investigation shows that it looks isolated to Chrome only and clearing the browser cache fixes this. We've also found this problem does not occur on other browsers OR when using incognito mode in Chrome however, clearing the browser cache solves it.
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  • cosmic
    cosmic Reckon Developer Partner Posts: 1,106 Reckon Star Reckon Star
    edited June 2019
    OMG  YES  YEW YES!!!  I have the same issue , I thought it was my keyboard was planning to get new one from Office works. 

    Cosmic Accounting Group

    Accountants and Tax Agents 22397009

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,229 Reckon Community Manager Community Manager
    edited June 2019
    Can you try the above please Chandra and let me know how you go.
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  • Jane Birch
    Jane Birch Member Posts: 16 Novice Member Novice Member
    edited June 2019
    This reply was created from a merged topic originally titled caps lock is not working !??. Can someone please advise why caps lock is not working in Reckon this morning!??
  • Lynette Rochester_10065388
    Lynette Rochester_10065388 Member Posts: 2 Novice Member Novice Member
    edited June 2019

    It is happening with Firefox as well? Any idea's how to rectify yet?
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,229 Reckon Community Manager Community Manager
    edited June 2019
    Hi Lynette,
    Thanks for your report on this. Can you please try clearing the cache in Firefox and let me know if there's any change.

    Thanks
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  • Michelle_8612833
    Michelle_8612833 Member Posts: 4 Reckoner Reckoner
    edited June 2019
    This reply was created from a merged topic originally titled Unable to use uppercase. Good Morning,

    Wondering whether anyone else is having issues with using upper case.  Upper case button is on but only getting lower case.  All other programs are ok.  Have checked with another company using Reckon Hosted and they have the same issue.
  • Anita Morton
    Anita Morton Member Posts: 26 Reckoner Reckoner
    edited June 2019
    I use Chrome and cleared cache and uppers work however numbers RH side keyboard don't; HELP
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,229 Reckon Community Manager Community Manager
    edited June 2019
    Hi Jo-Anne,
    Is this before or after clearing the browser cache? To confirm, is this on Google Chrome or some other browser?
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  • Jane Birch
    Jane Birch Member Posts: 16 Novice Member Novice Member
    edited June 2019
    Rav 
    Clearing Cache works to a degree
    Caps lock started working after a few minutes within Reckon. But when we are in the sign in screen & entering password Caps lock is off when it's on & vise versa. 
  • Michelle_8612833
    Michelle_8612833 Member Posts: 4 Reckoner Reckoner
    edited June 2019
    yep me too
  • Anita Morton
    Anita Morton Member Posts: 26 Reckoner Reckoner
    edited June 2019
    need number lock fixed asap please

  • Jan V
    Jan V Member Posts: 30 Reckoner Reckoner
    edited June 2019

    I am experiencing the same problem! 
  • Jane Birch
    Jane Birch Member Posts: 16 Novice Member Novice Member
    edited July 2019
    Number Lock now intermittently  not working - PLEASE can we have an update this is not workable!
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,229 Reckon Community Manager Community Manager
    edited June 2019
    Hi Jane,
    Can you let me know which screen you're accessing when NUM lock fails eg. Invoices, Bills, etc or is it any screen?
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  • Jane Birch
    Jane Birch Member Posts: 16 Novice Member Novice Member
    edited June 2019
    So far for us Payment & Invoicing screens
  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,133 Accredited Partner Accredited Partner
    edited June 2019
    Hi Rav - was happening to me too this morning - I use Opera - but I cleared my cache, logged out, then back in and all good now.  thanks Linda
  • cosmic
    cosmic Reckon Developer Partner Posts: 1,106 Reckon Star Reckon Star
    edited June 2019
    Rav, clearing cache works.
    Users are not looking at this forum . SEND A EMAIL BROADCAST DIRECTLY TO THEM . sure Reckon has their emails 
    Not the community forum email.

    Cosmic Accounting Group

    Accountants and Tax Agents 22397009

  • Jane Birch
    Jane Birch Member Posts: 16 Novice Member Novice Member
    edited June 2019
    Our experience also - We HAVE CLEARED CACHE & still experiencing problems
    Chandra if you read the whole thread you will see several users have cleared & still having problems.
  • cosmic
    cosmic Reckon Developer Partner Posts: 1,106 Reckon Star Reckon Star
    edited June 2019
    hmmm , I just logged into another client was able to login.
    Well , Reckon we have problems then ???


    Cosmic Accounting Group

    Accountants and Tax Agents 22397009

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,229 Reckon Community Manager Community Manager
    edited June 2020
    Hi folks,
    We've made a change on our end which we believe should resolve the problem where some users are experiencing issues with caps lock & num lock.

    Can you please do the following, logout of Hosted in full. Clear your browser cache again and then log back in.

    Please let me know BELOW THIS POST if you continue to experience problems after doing so.
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  • Anita Morton
    Anita Morton Member Posts: 26 Reckoner Reckoner
    edited June 2019
    i have logged out; cleared and all working thus far; hoping it will stay that way; chrome user reckon hosted
  • Anita Morton
    Anita Morton Member Posts: 26 Reckoner Reckoner
    edited June 2019
    god knows now: can't clear my screen; can't log off, can't print !!!!!!!
  • Anita Morton
    Anita Morton Member Posts: 26 Reckoner Reckoner
    edited June 2019
    is anyone looking at this ?????

  • Jane Birch
    Jane Birch Member Posts: 16 Novice Member Novice Member
    edited June 2019
    Have done the above again but we are still experiencing intermittent problems with Number lock. 
    Password login screen also still had issues
  • IRRIGEAR LOWOOD
    IRRIGEAR LOWOOD Member Posts: 8 Novice Member Novice Member
    edited June 2019
    Things are fine here...for the moment.
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,229 Reckon Community Manager Community Manager
    edited June 2019
    Hi Jane,
    Can you let me know if there has been any improvement for you now?

    Thanks
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  • Rav
    Rav Administrator, Reckon Staff Posts: 16,229 Reckon Community Manager Community Manager
    edited June 2019
    I'm not sure what this means Anita, can you give me some clear details on what you're experiencing particularly when you say you can't clear your screen & log off ie. Are you getting an error message etc.
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  • Rav
    Rav Administrator, Reckon Staff Posts: 16,229 Reckon Community Manager Community Manager
    edited June 2019
    Thanks for getting back to me Jo-Anne,
    Hosted and the Community are completely separate and not related to each other in a technical sense. Is the keypad not working on other websites using the same browser?
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  • Jane Birch
    Jane Birch Member Posts: 16 Novice Member Novice Member
    edited June 2019
    Intermittent problems still, Right at this very moment definitely one user with no Number Lock. 
    Thanks Rav
  • IRRIGEAR LOWOOD
    IRRIGEAR LOWOOD Member Posts: 8 Novice Member Novice Member
    edited June 2019
    And there goes my numbers again.  Still not fixed.....
  • Anita Morton
    Anita Morton Member Posts: 26 Reckoner Reckoner
    edited June 2019
    and there goes my numbers again, and we pay for this hahahahahaha, what a joke !!!
  • Anita Morton
    Anita Morton Member Posts: 26 Reckoner Reckoner
    edited June 2019
    escaping from screens back to home page and trying to print reports - however these two items appear to be working now but numbers have gone again, extremely frustrating
  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,133 Accredited Partner Accredited Partner
    edited June 2019
    This worked for me Rav and has continued to do so... would it help if those still experiencing issues were to let you know, in addition to which browser - but which operating system they are using?  I use Windows 7 and Opera - didnt have the num lock issue - but did have the caps lock - but fixed with log off, clear cache, log on process.  thanks Linda
  • Jane Birch
    Jane Birch Member Posts: 16 Novice Member Novice Member
    edited July 2019
    Hi Jo-Anne you're not the only one!
    We are still experiencing issues 
    Rav - any updates????
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,229 Reckon Community Manager Community Manager
    edited March 2020
    Hi Jane & Jo-Anne,
    We've tested out a few things however the method that has repeatedly provided a successful change is the clearing of the browser cache.

    Can you both advise if you're following the process listed in the links in this Knowledgebase article? -
    http://kb.reckon.com.au/issue_view.asp?ID=5743
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  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 321 Reckon Star Reckon Star
    edited June 2019
    I have cleared the browser cache several times, and have again just now, just to be sure, but with  no luck. All other websites, emails, etc are working, just not Reckon.
  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 321 Reckon Star Reckon Star
    edited June 2019
    Rav, I have done all of the above, gone back into Reckon and tried again. I am trying to enter supplier invoices. I enter the date using the RH keyboard it works, then when i go to enter Items, that's when it falters. I go to item list, doesn't work.Number lock is the problem on the RH keyboard
  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 321 Reckon Star Reckon Star
    edited June 2019
    Rav it still is not working.....I have wasted a whole day trying to get this problem fixed. It is unacceptable. There must be a solution. I don't  know what else to do from my end. I have tried all suggestions, tried a new keyboard. it is not fixed!!!!!!!!

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