Tracking emails sent from Reckon Accounts Hosted 2019
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Iris Zhang
Member Posts: 2 ✭
I'm emailing statements to our customers. I believe I've gone through the process on my newly upgraded Reckon Accounts Hosted 2019. But how do I check whether the emails have actually gone out? They are not in my email "sent" box. How to check? Can someone help please. Regards, Iris
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When I set up a customer/supplier, in the email section I put my email address in the BCC so I will always receive a copy of that email. I also in my email account, I put in the BCC section my email addresses for any emails not sent thru Reckon. Hope this helps.0
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Thank you, Cathrine. That could be a way to track sent emails. But some customers/suppliers have more than one email addresses. Reckon only allow maxim. 2 emails for a customer or supplier. So there's not always place for me to put in my email address.0
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Hi Iris
piggy back your email address after theirs or one of theirs with a semicolon in between... i.e
them@theiremail.com.au;you@youremail.com.au
Kevin is right you still don't know if they have received it, but at least you know reckon has sent it and you have a copy you can simply forward if they say they didn't get it .0 -
We all know this Kevin, it is like bashing your head against a Brick wall, I personally am sick of taking panadol for a sore head, you adapt & move forward or change to a better product whose developers listen to their users.1
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Hi Iris,
HOW TO: Find and view the log file showing email messages sent from Hosted
Note that this shows what the Hosted system indicates has been sent.
It does not make any determination or confirmation or guarantee that it was delivered or received or even read by the end user. Currently, that functionality is not present however it is highly sought after.
It cannot indicate whether the message was flagged as spam either by the mail server or by a user-generated email filter rule.
Regards,
Data Recovery TeamRegards,
Reckon Data Recovery Team
How to ask good questions on the Reckon Community
Data Services Tip - Try this first before requesting a data service
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