Reckon Accounts 2019 R2 not working
Options
Kristy
Member Posts: 21 ✭
I upgrade all my files to 2019 at the start of July and have been using 2019 R2 all month. When I click on 2019 R2 this morning and try and open a file, it gives me the can't open a file because the file has been upgraded to a newer version. It looks like it's trying to use 2018? I've definitely clicked on the 2019 R2 version. Is anyone else having this problem? Can someone help please? I have to do pays today.
0
Comments
-
Hi Kristy,
If you open it again and it still opens 2018, click File > Exit, wait until the session has completely closed and then try to launch 2019 again and it should open the correct version.0 -
Thanks Neil, that has worked.0
Categories
- All Categories
- 6.4K Accounts Hosted
- 10 📢 Reckon Accounts Hosted - Announcements
- 5.9K Reckon Accounts (Desktop)
- 3 📢 Reckon Accounts Desktop - Announcements
- 1.3K Reckon Payroll 🚀
- 21 📢 Reckon Payroll - Announcements
- 21 Reckon Payroll Help Videos 🎥
- 21 Reckon Mate App
- 3K Reckon One
- 7 📢 Reckon One - Announcements
- 10 Reckon Invoices App
- 14 Reckon Insights
- 107 Reckon API
- 822 Payroll Premier
- 307 Point of Sale
- 1.9K Personal Plus and Home & Business
- 63 About Reckon Community