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Declined STP submission

louiselouise Member Posts: 4
edited September 2019 in Reckon One
Hi Rav, my first STP submission was declined on the basis one of the three tax file numbers I provided was incorrect. I’ve checked and checked again and I can’t see that any of them are incorrect. I’ve resubmitted. Is there anything else you’d suggest?

Comments

  • RavRav Administrator Posts: 10,794 Community Manager
    edited July 2019
    Hi Louise,
    Are there any special characters in the TFN field like slashes, quotation marks or spaces before or after the number?

    What was the specific error message you received on your STP submission?
  • LindsayLindsay Member Posts: 5
    edited September 2019
    I am having this problem.  Any solutions?

  • RavRav Administrator Posts: 10,794 Community Manager
    edited September 2019
    Hi Lindsay,
    What is the exact error message you've received for the submission that has returned an error?

    You'll find it inside the pay run itself.
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