If you are encountering this specific error message or others similar, there may be an existing support article that may assist you in resolving the issueExample:
Error -6150 , -1006: An error occurred when tried to create, open, or use the company file
You can also search the Knowledgebase for the error message number or code.
It is important to gather some important information which can help streamline the resolution process such as:
Do you regularly perform a backup or file maintenance?
Where do you keep or store your backup files?
How many backup sets do you have available?
Have any of those backup sets been tested and confirmed to be able to be restored/opened successfully?
How old is the most recent, good backup set that is able to be opened?
If you have attempted to follow the support articles and have not been able to resolve the issue, then we can take a look at the file along with any good older backups you may have.
DATA RECOVERY: How to submit a Reckon Accounts Hosted data file for analysis
DATA RECOVERY: How to submit a Reckon Accounts business range desktop data file for analysis
As a preventative measure, we recommend that file maintenance be performed at regularly scheduled intervals to confirm and ensure that the file is error-free and that the backups being created and saved are error-free.
Regards,Data Recovery Team
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