Declined STP submission

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  • Question
  • Updated 11 months ago
  • (Edited)
Hi Rav, my first STP submission was declined on the basis one of the three tax file numbers I provided was incorrect. I’ve checked and checked again and I can’t see that any of them are incorrect. I’ve resubmitted. Is there anything else you’d suggest?
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louise

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Posted 1 year ago

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Rav, Community Manager

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Hi Louise,
Are there any special characters in the TFN field like slashes, quotation marks or spaces before or after the number?

What was the specific error message you received on your STP submission?
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Lindsay

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I am having this problem.  Any solutions?

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Rav, Community Manager

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Hi Lindsay,
What is the exact error message you've received for the submission that has returned an error?

You'll find it inside the pay run itself.