Downloading PDF

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  • Question
  • Updated 5 months ago
  • Answered
  • (Edited)
Hi team, 

Before the 2018 changes, when I wanted to print any form I usually pressed print and first showed a preview and after that, I could select print or download. 
Now, it takes me directly to the printing option and if I cancel and download/save as PDF is OK. however, when I try to open it in Adobe Acrobat shows me this message:

"This document is trying to print. Do you want to allow this?"

I'd rather use download option because I can easily save in the folder that I need and drag the file to my email.

Is there any chance to have the preview of the form before to print? is there something that I have to modify in the Chrome setting?


Thanks

Looking forward to your reply!
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Daniela Cea

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Posted 5 months ago

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John Graetz

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HI Daniela.  To to question that comes up, just say no and you then have the option to do whatever you like with the PDF - print it, save it or whatever.
John L G
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Rav, Community Manager

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Hi there Daniela,
When you encounter the "This document is trying to print. Do you want to allow this?" message, if you click No, does Adobe open the document?
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Rav, Community Manager

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Ah sorry, didn't see John's reply above for some reason.
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Daniela Cea

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If I click No. the document opens!
I just want to know if  I can have the preview first and select whatever option I want.

Thanks Rav
(Edited)
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Rav, Community Manager

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Ah ok, cheers for that.
The short answer is no in regard to the preview unfortunately. 
The longer answer is, historically there has been a lot of feedback and contention around the printing process in Hosted and need for it to be more streamlined with less clicks/navigation involved. We've moved Hosted over to a new environment and one of the benefits of that has been to make the printing process shorter and more direct even if its by a few clicks.

In saying all that, an option which might be quicker than your current method and doesn't encounter that message is by doing the process I've outlined HERE
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Daniela Cea

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Thanks Rav!
To be honest that I believe that this process has more clicks .... I have to change printer all the time... which is annoy... but I undertand..
Thanks anyway!
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Linda Putland, Accredited Partner

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Chrome is my 3rd choice of browser - I use Opera, then Firefox, then Chrome...  try all the browsers and see which one works best for you?
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Daniela Cea

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I've been working with Chrome for years but I am really thinking to change the browser!!

Thanks Linda

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