Emailing invoices

  • 1
  • Problem
  • Updated 8 months ago
  • Solved
I always CC my email address when I email the invoices to the customers. Are any reasons that today the invoices are not received ?I did that twice , different times and didn't work. Anybody else has the same problem ?Thanks ,Raluca
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Raluca Pratt

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Posted 8 months ago

  • 1
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Kevin Russell, Accredited Partner

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Without email tracking you can never be sure it has been received at the other end. This feature should be the highest priority.
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athina

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I have been having the same problem for a while :(
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Jill Cunningham

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Having the same issue, emails don't seem to be going at all. Tried again this morning, now working....
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John Fieldtech

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Hi, I am also having this issue.
It has been working fine up until yesterday 10th Oct.
Has there been a solution provided yet?
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Rav, Community Manager

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Hi guys,
I've noted this conversation thread is tagged with Reckon One, can I confirm that you're all using Reckon One and experiencing this issue?
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Jill Cunningham

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We are on reckon hosted
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athina

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Yes, I am using Reckon One & reported it with tech support a couple of weeks ago. Haven't heard back, after calling a few times. Was told someone is looking at it and will get back to me. Though I was the only one!
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John Fieldtech

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I'm using Reckon Hosted. Sorry I called up just after submitting my first post so someone there is escalating it I believe.
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Rav, Community Manager

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Thanks for doing that John :) 

We're looking into this at the moment and if anyone is experiencing the same issue can you please get in touch with us at 1300 799 150 so we can grab some details from you.
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Rav, Community Manager

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Hi guys,

I've just posted an update to this on our main thread here -

Email Issue - Reckon Accounts Hosted & Reckon One (11 October 2017)

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