Emailing Invoices - Check box keeps clearing itself

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  • Question
  • Updated 3 months ago
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  • (Edited)
The 'check mark' clears when I "SAVE & NEW" - have to go back into invoice  and recheck after each one  .....
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Toni

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  • frustrated

Posted 5 months ago

  • 1
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Rav, Community Manager

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Hi Toni,

Has this started happening since the Hosted update or only just started? 

Does it persist after logging out and starting a new session etc?
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Toni

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Hi Rav
I only noticed it yesterday when I went to email my batch (and then did a bit of testing) I have very recently changed the way I process invoices - and yes problem persists after starting new session.   if I open the Sales Order first and select "Create Invoice" it doesn't happen 
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Toni

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This is still happening when I create an invoice from a "Sales Order" very frustrating as every invoice I process I need to go back into it and tick the "to be Emailed"  
Is this just me or does it happen to others ?????
I do have all my Email customers with the setting in customer card - "preferred send form method" - "Email"
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George Clark

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Hi Toni,

Would check and see if Automatically send emails is ticked in Preferences /Send forms /My preferences.

Regards
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Toni

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Thank you for your suggestion George,  I do wish it was that easy to fix :-(
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Kerri, Accredited Partner

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My client has the same problem