Emailing invoices with custom address

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  • Updated 3 months ago
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Just wondering whether the email address that invoices are sent from in Reckon Hosted can be changed.
We are having a similar problem to others here, where customers are not receiving emails coming from the accountshosted@reckon.com address.
Sometimes it is seen as spam and we need to get the domain whitelisted, but other times they just don't receive it at all for no reason we can tell.

Is there a way to change the sender address to our email address?
This can be done in CRM software such as Zoho, and would seem to be a good solution. Although still not email tracking.
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John Fieldtech

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Posted 7 months ago

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Rav, Community Manager

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Hi John,

Changing the outbound email address from accountshosted@reckon.com is not an option at this stage.

There is some great work being done in the invoice & email space by our API partner, Cosmic Innovations which I'd recommend checking out here.

There's a bit more info on the current setup including some steps to ensure successful delivery of emails in the following KB -

Customers receiving emails from accountshosted@reckon.com and not from my email address. 
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John Graetz

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I tend to agree that Chandra at Cosmic Innovations seems to have a great product which can overcome these difficulties.

John L G

Thanks John
YES , we have this issues resolved , we have already posted video in the forum recently.
ALL YOUR INVOICES IS ASSURED ITS RECEIVED  TO THE CUSTOMERS
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Kevin Russell, Accredited Partner

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John the other software has built in email tracking. No adds on necessary.
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John Fieldtech

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Thanks Kevin, which software is that sorry? Cosmic Invoice?
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Kevin Russell, Accredited Partner

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No John. The M software
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Kevin Russell, Accredited Partner

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No. Its a major failing of the system along with an inability to get a read receipt. Can we fix this PLEASE?
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Toni

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It is all good and well suggesting we could use CosmicInnovations (aside from it not being available in NZ) but, why should we when we pay good money for RAH which is supposed to be a fully intergrated system
This email issue should not be an issue as it doesn't seem to be the case with other cloud/server based programs such as Xero & MYOB.  The email log doesn't give accruate information as it only ever says sending - we do not get notification if the email does not reach its destination.  
Yes agreed Kevin - this NEEDS to be fixed !
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Kevin Russell, Accredited Partner

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I agree with me too Toni. This should be the highest priority. A simple ability to have a read receipt would suffice, not full blown email tracking.
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Brian Connell

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so , has the problem been fixed , can i e mail invoices to my customers with MY e mail address showing ?? 
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Kevin Russell, Accredited Partner

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Nope
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Brian Connell

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OK , thanks . 
p.s. do you know if Xero can ? 
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Kevin Russell, Accredited Partner

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I know it cant.
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John Fieldtech

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Hi Rav,

Thanks for that.
We seem to be doing most of the suggestions in the knowledge base, but really don't want to pay $0.50 per transaction for the add on software.
I think the only solution for now is for us to email the invoices from Outlook, but it is much more time consuming that way.
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John Graetz

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And therein lies the problem John.  Either cost yourself time and money to send via Outlook or use the services of somebody else on a cost by use basis to get something that gives you what you are looking for, plus extras.  As you can see from the earlier comment from Rav, plus previous, similar comments in the past, the perspective from Reckon is, it just aint going to happen, even if we increase the font size in our requests.

John L G

Hello all 
Just to clarify what .50 cents gives you per each transactions.

SO YOU ONLY PAY WHEN YOU USE

Cosmic app for RAH  is quite advance cloud app :
There is lots of info available in Reckon Add On market and in this forum 

Briefly:

** ABILITY TO USE A MOBILE DEVICE DO ALL INVOICING

** STRIPE PAYMENT FULLY Automated

Cosmic does the automatic payment of your invoices in RAH and mark as paid.

Job image camera capture any job site with job description and instantly send to clients

Attach Job sites images with quotes to invoice and sent instantly 

Modern looking CLoud invoice templates and email as well

All your invoices In mobile app get marked as "PAID" in  as PDF

Ability to EDIT any time sent invoices till its paid all updated in RAH

Now we have web based NO NEED FOR MOBILE DEVICE

Just do all invoices using desktop or laptop

Acknowledgement of all invoices and also we know who the sender is


ALSO IF YOU DO NOT WISH TO USE COSMIC INVOICE  yo u can send all your UNPAID INVOICES
Created in RAH to Cosmic app and get it paid via Stripe
get cloud looking invoice template and of course email with acknowledgment.

MANY MORE FOR .50 CENTS PER TRANSCATION ALL ABOVE

We don't have in NZ as we don't have NZ API

I am always available to discuss
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John Fieldtech

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Hi Chandra, 
That sounds good but can you please confirm the price?
You say 0.50 cents above, but in this link it says $0.50...quite a difference.
Its .50cents per each transaction of each invoice. This is good deal
Try others in market you will be paying above $30.00 per month per each users.
I mean for ADD ONS , and the fact  is Add ons are necessity in all Accounting software 
look around   .
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John Fieldtech

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Ok thanks half a cent is a lot different to 50 cents.
You may want to update the information here then as it says:
Trial available?Yes. After free trial, $0.50 per transaction (pay as you use only).
https://www.reckon.com/marketplace/add-on/cosmic-invoice/?_ga=2.204293136.1248115609.1519087480-1700... 
Please confirm.
John  , we will fix that  confusion.

I am guaranteeing you, I own the app .

its always .50cents per each invoice transaction 
if you need any further clarification just call , it wont cost you ahahahha.
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John Graetz

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To overcome any confusion, the price is 50 cents per transaction, not half a cent.  In addition, my understanding is that Chandra is willing to negotiate a monthly cap for this charge for people who have volume, which sounds quite attractive - this could significantly reduce the average cost per transaction.  You are able to discuss this with Chandra and I also understand that you can trial his solution.

John L G.

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Kevin Russell, Accredited Partner

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That is HIDEOUSLY expensive Chandra. It costs micro pennies to track email servers.
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John Graetz

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Hi Kevin.  Chandra is providing a whole range of facilities with his solution.  Depending on how many invoices you issue each month, with a cap in place, the cost per transaction could come down considerably.

John L G

Hi  Kevin
The  50cents is NOT for TRACKING INVOICE .

Have you read my earlier post I have listed what 50cents  gives you.
if you still have not seen it , I can repost it.

AND SOON I AM THINKING TO BRING FROM 50 CENTS TO 30CENT PER EACH TRANS WITH $25.00 CAP so no one should PAY any more than this amount .


COSMIC INV APP IS FULL CLOUD APP FOR RAH WHICH IS BOTH  FOR MOBILE AND WEB BASED THAT MEANS YOU USE YOUR DESK TOP PC 
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Kevin Russell, Accredited Partner

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Except alls I want to do is track emails so I would be paying for a whole lot I dont want or need
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John Fieldtech

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Thanks Chandra