error codes of -6000, -80.

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  • Updated 2 months ago
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I'm getting error codes of -6000, -80 consistently - have been on and off for about 2 weeks.  Anyone else experiencing this?  Just to update...have just received codes -6000, -832 also
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Debbie Lawrence

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Posted 2 months ago

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Rav, Community Manager

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Hi Debbie,
What actions are you performing when you encounter this error?
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Debbie Lawrence

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Hi Rav,

Opening company files. 
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Rav, Community Manager

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The only KB article with info on that error code I could find is this one -
Error (-6000,-80) when restoring an online backup

However that relates more to restoring a backup from Reckon Tools.

Which open are you selecting when attempting to open your company file?
Which file type are you attempting to open?
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Debbie Lawrence

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As per your screen shot, the .QBW file.  We run (approx) 50 company files via our logins, and the other users in my environment have commented the same issue is occurring for them.  I have opened around 30 different company files today, and I would estimate that I have experienced the -6000, -80 code on 60% of them.  I close out then retry, and subsequently usually get in, but it is becoming cumbersome and time consuming.
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Debbie Lawrence

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Hi All.  This problem has really ramped up in the last 2-3 days.....I am getting this error on every company file (.QBW) I open. Very frustrating when trying to do monthly reconciliations on all the entities we manage (approx 60 company files).....any ideas? :-( 
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Rav, Community Manager

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Hi Debbie,
I'd recommend having a chat with our Hosted technical support team so that a technician can take a closer and more advanced look into this with you. Can you please give us a call on 0800 933 666 as soon as you can.