Frozen emailing payslips

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  • Question
  • Updated 3 months ago
In an account - frozen on emailing payslips.... Can't get out or cancel?

Note: This conversation was created from a reply on: PLANNED MAINTENANCE - Reckon Accounts Hosted Australia (13 February 2019).
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Alison Schultz

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Posted 8 months ago

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Kevin Russell, Accredited Partner

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Rav, Community Manager

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Hi Alison,
Sorry to hear you've had some trouble with emailing, can you let me know if this is still occurring for you today?

If so, can you please check if there are any windows/prompts that have opened in the background awaiting your response. To bring it the foreground please press Alt + Page Down (not the arrow pointing down) OR Alt + Page Up. This will bring forward any windows in the background which are awaiting action.
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Hey Rav, I am stuck on this window, it will not stop, close or do anything. I've tried quitting, shutting down Chrome, clearing cache but evertime I open my online hosted account it jumps straight to this screen. Can you please help ASAP?