GovConnect connect for first time error

Options
Michael Robson
Michael Robson Member Posts: 8 ✭
edited June 2019 in Reckon One
I am using GovConnent for the first time.  When I enter my company ABN and GST Branch number and click "verify" the company is correctly found.  Its not possible to click the "Submit" button.  In "Book Settings" I have confirmed that the "company name", "legal name", ABN and GST branch are correct.

I am therefore unable to use the STP part of the system for lodgement with the ATO.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,427 Community Manager Community Manager
    edited June 2019
    Options
    Hi Michael,
    That sounds a bit strange, is the 'Submit' button greyed out or something like that?
    Can you post a screenshot of this? (use the camera icon in the forum reply window to upload an image).

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Michael Robson
    Michael Robson Member Posts: 8 ✭
    edited June 2019
    Options
    Yes, greyed out

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,427 Community Manager Community Manager
    edited June 2019
    Options
    Thanks for getting back to me Michael,
    I just ran a search on that ABN and it definitely shows as 'Available' to register so a bit odd that its greyed out like that and I can't say I've seen that happen before.

    Could you do me a favour and log into your Reckon Portal account on a different internet browser and try one more time to register the ABN.

    Let me know if there's any change or not

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Michael Robson
    Michael Robson Member Posts: 8 ✭
    edited June 2019
    Options
    I have tried Internet Explorer 11 (first time login confirmed by the MFA login) - Same problem.  I have also tried with Edge (cleared cache data, received MFA login prompt) - same problem.
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,427 Community Manager Community Manager
    edited June 2019
    Options
    As a test, I just went through the GovConnect registration process and input the above ABN & branch number, hit Verify and the 'Submit' button was green/active. I used Chrome on the first occasion.
    Tested again on Internet Explorer with the same result, button was green.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Michael Robson
    Michael Robson Member Posts: 8 ✭
    edited June 2019
    Options
    Does that mean I am now registered?
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,427 Community Manager Community Manager
    edited June 2019
    Options
    No, I can't register the ABN to your account unfortunately. I was moreso trying to test if I could replicate the issue you're experiencing to see if there was something wrong with the Reckon Portal itself but couldn't get the same result.

    I know its a bit of an ask, but do you have Chrome installed on you PC? Could you try it again on that? (its our recommended browser).

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Michael Robson
    Michael Robson Member Posts: 8 ✭
    edited June 2019
    Options
    I do use Chrome.  I have tried the latest version of Chrome on a separate computer after clearing the cache and the button remains grayed out.  The GST branch is entered as 002.  I have also tried with no GST branch details, or 2 but the same result.
  • Eric Murphy
    Eric Murphy Member Posts: 216 ✭✭✭
    edited June 2019
    Options
    Maybe it has something to do with your PC's or browser's internet security settings being too high. I recall seeing a post from a Reckon Partner about this last week
  • Michael Robson
    Michael Robson Member Posts: 8 ✭
    edited June 2019
    Options
    I have tried all of these solutions: on a different computer, a mobile phone, 2 different wifi networks, on different browsers (Safari (mobile), Edge, Internet Explorer, Chrome, Firefox).  The same issue persists.  One common aspect I cannot change is I sign in with Google.  I am unsure what security settings could be an issue given that the browser is sending data and I do receive data back that the company name is correct.
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,427 Community Manager Community Manager
    edited June 2019
    Options
    I think the post that Eric is referring to is the one from Linda on this thread from a couple of weeks ago. Might be worth a look.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Michael Robson
    Michael Robson Member Posts: 8 ✭
    edited June 2019
    Options
    I tried the steps in the above thread.  It did not work.
  • Michael Robson
    Michael Robson Member Posts: 8 ✭
    edited June 2019
    Options
    I believe that there is a software error because of the "(" and ")" in the company name.  These are special characters and not alphanumeric characters.

Categories