I am unable to email PAYG Summaries from Reckon Hosted 2018..... please advise how to fix, this has never happened before.

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  • Updated 1 month ago
Emailing PAYG Summaries
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Elise Yung

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Posted 3 months ago

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Elise Yung

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Nothing is emailing - I have just tried to resend a payslip and this didnt work either.
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SimonG

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I have exactly the same issue.  Am unable to email payment summaries or payslips since updating to Hosted 2018
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Rav, Community Manager

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Hi Elise & Simon,

Where in the process is it failing for you? How are you verifying that the emails are not being sent?
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Mary-ann Rogers

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I also have the same problem. I am unable to e mail my payment summaries.
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Mary-ann Rogers

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In the select forms to send box none of the employees show up.
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Rav, Community Manager

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Guys,
If your Send Forms list is blank and not showing emails then it means there is a corrupt email somewhere in the list which is preventing other emails from showing. 

To resolve this you'll need to go through the process outlined in this KB article -
Send Forms list is blank and there are no Payment Summaries to email

Unfortunately it can be a time consuming process depending on how many emails you need to clear from the list but is the only way to clear the corrupt element at this point.
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MaryAnne Geygan

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Why is this the only way to correct this? We have somewhere over 20,000 forms backlogged to send. If this issue has been around for years, why is there not a resolution on Reckon's part, rather than relying on Users troubleshooting a known issue? This is a temporary workaround, not an actual solution to a problem. We have literally spent full work days clicking "send forms." We have been unable to send our payment summaries (which is illegal), and unable to email payslips for almost two months now. We have been on the phone with Reckon countless times, and been told we will be called back almost as many times, then had zero followup. 
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SimonG

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Thankyou,
This worked eventually.  As you say, its a time consuming process that Reckon really needs to find a better solution for.  Thanks for your assistance though.
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Elise Yung

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Yes it did work eventually and all of my employees received 3 copies of their PAYG Summary.....