I have received Sorry, that ABN has already been registered. If you have one, please try a different GST branch

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  • Updated 5 days ago
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help please, I have received this message when trying to add business to Gov Connect. "Sorry, that ABN has already been registered. If you have one, please try a different GST branch". Is there a way to unregister ABN?
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Glenda Hannah

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Posted 1 month ago

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Kris Williams

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I had the same problem when I started and I didn’t do anything but Reckon must have after my message because the next thing it worked
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Rav, Community Manager

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Hi Glenda,
Can I grab the ABN you're trying to register in GovConnect please and I'll take a look.

Cheers
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Glenda Hannah

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HI Rav


The ABN is 75286350255.

thank you 

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Rav, Community Manager

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Thanks Glenda,
I've had a look and I can see this ABN was registered to GovConnect last week. Its under an email address different to the one that this Reckon Community account is under. 

There's two things to check here; the first is if the ABN you've listed above is correct and secondly, if it is correct then to login to the Reckon Portal with the correct email address that was used when it was first registered.
We've found that usually there has been someone else in the business that has registered the ABN to get a headstart on STP.

Either way, let me know how you get on.
Hi Rav, are you please able to help me too.  My ABN is 83 160 684 838.  Thanks so much.  Vicki
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Rav, Community Manager

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Hi Vicki,
I've cleared off the error affecting the registration of your ABN. Head back into GovConnect and add your ABN and it will go through fine.
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Glenda Hannah

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Thanks, ABN is correct. I need the original email of ttwlau@yahoo.com.au revoked if possible as I cannot log in with those details
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Danny Chan

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Hi Rav,


I have the exact problem. I have previously registered ABN 49615780227 ( GARY FUNG) under email address dchan@marketaust.com. Now when I try to register the same ABN in Reckon One under the email address achan@marketaust.com. it comes up with the same error message.

Can you help revoking the ABN registration under the first email address?

Thanks.


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Rav, Community Manager

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Hi Gary,
There are a couple of things I need to go over here.
I can see that the ABN 49615780227 has been registered already with Branch number 2 and there have been more than a few submissions already sent for it.
What are the circumstances around this? Do you have a branch number 2 in reality for your ABN? If not, why have submissions been sent for it?