Invalid server response when uploading QIF

  • 1
  • Question
  • Updated 1 week ago
Hi Rav, I am currently getting the "invalid server response" when trying to upload my november QIF file.

Note: This conversation was created from a reply on: Reckon One performance issues (21 August 2018).
Photo of Matthew Brewer

Matthew Brewer

  • 120 Points 100 badge 2x thumb

Posted 1 week ago

  • 1
Photo of Rav

Rav, Community Manager

  • 64,698 Points 50k badge 2x thumb
Hi Matthew,
Are you receiving this response only when uploading QIF's? ie. have you noticed it in other areas as well? 

Has this only started occurring for you today? 
Photo of Matthew Brewer

Matthew Brewer

  • 120 Points 100 badge 2x thumb
Hi Rav - yes just today. I did not have this problem last month. I have tried uploading a CSV instead and got another error message, something about "error finalising file upload"
Thanks
Matthew
Photo of Christine Ashton

Christine Ashton

  • 90 Points 75 badge 2x thumb
I am also getting invalid server response when trying to upload qif or csv bank files.

Please help.  I only work for this client once a month.

Photo of Rav

Rav, Community Manager

  • 64,698 Points 50k badge 2x thumb
Thanks for getting back to me Matthew, and for your report as well Christine.

Let me have a chat with our Reckon One team about this and I'll come back to you shortly.
Photo of Kate

Kate

  • 310 Points 250 badge 2x thumb
I’m also getting an error “Error finalising the upload of this file” when trying to upload a QIF file.
Photo of Rav

Rav, Community Manager

  • 64,698 Points 50k badge 2x thumb
Hi guys,
We've been able to replicate this on our end as well. At this stage, its something our Reckon One devs will need to take a look at and I'll let you know as soon as I get further news on it. 

I'm really sorry for the hassle and inconvenience its causing at the moment. 
(Edited)
Photo of Rav

Rav, Community Manager

  • 64,698 Points 50k badge 2x thumb
Hi again folks,
I've received word that this should now be resolved. Can you please try it when you've got a chance and let me know if you have any further trouble?

Cheers
Rav
Photo of Matthew Brewer

Matthew Brewer

  • 120 Points 100 badge 2x thumb
Great Rav - looks like it is working now

Thanks

Matthew
Photo of Kate

Kate

  • 310 Points 250 badge 2x thumb
It’s working for me too now, thanks Rav and team
Photo of Christine Ashton

Christine Ashton

  • 90 Points 75 badge 2x thumb
THANK YOU!!  All good.